Does Austrian Airlines provide a meal during the flight?

On short- and medium-haul flights, you can purchase a wide selection of snacks, sandwiches and drinks on board. On long-haul flights, you can enjoy the menu from DO & CO.

What are the hand luggage regulations on my flight with Austrian Airlines?

The general hand luggage dimensions are 55cm x 40cm x 23cm with a maximum weight of 8kg. If you fly economy or premium economy, one piece of hand luggage is allowed. In business class, you can take two pieces of hand luggage with you. More information on our hand luggage regulations can be found here .

Can I use the internet onboard Austrian Airlines?

Yes, you can thanks to Austrian FlyNet , our in-flight internet access. Currently, selected aircraft in our Airbus family are equipped with it, for short- and medium-haul flights . You can connect to the internet immediately after boarding and choose between different service packages once you have reached cruising altitude.

What steps should I take if my flight is cancelled?

If there is a flight cancellation, we will book you onto another flight. Check under "My bookings" for all the information on your new flight. Our Austrian Chat Assistant Maria is available around the clock if you need her.

What is meant by checked baggage allowance?

This is the baggage you can check in without incurring any extra charges. The dimensions, weight, and quantity permitted are based on your fare, the route booked, and your Miles & More status.

What is included in Premium Economy class?

Premium Economy Class offers enhanced comfort, which is especially beneficial on long-distance flights. Experience perks like more spacious seating that reclines further than ever, ensuring a relaxing flight experience.

How can I upgrade to Business Class with Austrian?

You can upgrade to Business Class online in "My Bookings." Click on "Upgrade flights" and our system will show you which of your flights can be upgraded. You can find all the details about how to do this here .

How much does a Business Class upgrade cost with Austrian?

Business Class upgrade prices depend on your route, booking class and flight length. You can choose to book an upgrade at a fixed price or to submit a bid. You can learn more about all your options here .

When can I book a Business Class upgrade with Austrian?

Different time limits apply depending on which upgrade option you choose. You can submit an upgrade bid up to 60 hours before departure. An upgrade at a fixed price can be booked up to 48 hours before departure. You can upgrade during online check-in from 47 hours before departure. Counter or onboard upgrades are available on the day of travel. You can find more information here .

Can I pay for an Austrian Business Class upgrade with miles?

Yes, you can pay with miles for an upgrade at a fixed price and also for counter or onboard upgrades. You can also pay with miles when you upgrade during online check-in. However, you cannot pay with miles when submitting an upgrade bid.

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Flight to Madrid (MAD) from $387

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From New York from $387

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Travel relaxed and comfortably to Madrid

Book your next trip to Madrid on austrian.com and enjoy a pleasant travel experience from departure to landing.

Our experienced crew will warmly welcome you on board your Austrian flight to Madrid.

If you associate Austrian hospitality with regional cuisine, set the mood before takeoff by taking a look at the digital menu for your flight.

Entertainment is also well taken care of: choose from our extensive collection of eJournals or enjoy a wide selection of movies, series, and more with our inflight entertainment program on long-haul flights. After landing in Madrid, you’ll feel rested and ready to begin your activities.

To take advantage of a wide range of mobile services, we recommend the Austrian App. You can check in right from your smartphone, stay updated on your flight status, book additional trips, and access the latest information anytime.

Looking for appealing rewards and upgrades? Join our Miles & More program to earn valuable miles and make planning your future travels even more rewarding.

You can book a flight to {OUTPUT_DESTINATION_CITYx on austrian.com starting from $387.}

For a truly exclusive travel experience, choose Austrian Business Class – featuring gourmet dining and personalized seating options. Discover our Business Class offers to top destinations across Europe and enjoy extra comfort and exceptional service on your journey.

Please note: To provide you with the widest possible selection of flight destinations, some of the direct flights or connecting flights on austrian.com are operated by our partner airlines, which may result in a different flight experience than with Austrian Airlines.

Useful information for your travel destination

The information provided here is intended as a helpful guide only. Legal regulations and risk situations may change at any time. While we strive to ensure the accuracy of this information, Austrian cannot be held responsible for any inaccuracies, omissions, or changes in the data. We recommend consulting the relevant authorities to obtain the most up-to-date and accurate information regarding travel advisories, requirements, and conditions.

This information is updated weekly.