Baggage problems

Problems can always arise in a complex flight network. We will take care of any delayed or damaged bags. Here you can find the most important information, links and contact details.

Delayed baggage

Report it at the airport

Have you already been waiting a while at the carousel to get your case? If your case does not arrive, please contact our staff directly at the airport. You will receive a written confirmation with a transaction number to track the status of your lost bags online. Please keep this confirmation in a safe place.

Report it online

To avoid waiting times at the airport counter, you can also report your delayed baggage online.

Useful tips

We recommend attaching a label containing your home and holiday address on the case to prevent confusion. Distinctive stickers or luggage belts help with the correct identification. Please note that only approved items must be packed in your case, otherwise it will have to be opened by security control. You should always carry important items such as papers, valuables, keys and medication in your hand luggage. 

Damaged bags or items missing from your checked bags