Austrian Flight Value Vouchers
Has your flight been cancelled or do you wish to travel at a later date? Convert your ticket with a booking date up to 15 May 2020 and departure point in the EU1, Switzerland, UK or USA into a Flight Value Voucher – at the original ticket value.
Did you book your flight after 15 May 2020? Or is your departure location in Greece, Bulgaria, Slovakia, or outside the EU, Switzerland, Great Britain or the USA? If so, use our flexible rebooking options.
This is how to get your Flight Value voucher
Enter the booking code or the ticket number of the original flight for each passenger on the application form.
Open the confirmation link you receive by email and log into your Austrian or Miles & More user profile on the Flight Value Voucher portal.
Download your Flight Value Voucher as a PDF. You can also view the voucher at any time via the portal.
Book your new trip on your computer. The Flight Value Voucher is stored as an additional payment option.
- You can convert any Austrian tickets that were issued up to and including 15 May 2020 and have a travel date up to and including 30 April 2021. Additionally, the departure location on your ticket has to be in the EU1, Switzerland, UK or the USA.
- Tickets can only be converted into Flight Value Vouchers via the airline that issued them. If you have a ticket from an airline other than Austrian, you will have to convert it via the website concerned.
- The Flight Value Voucher is valid until 31 December 2021 for travel until 26 December 2022.
- To make a new booking with the Flight Value Voucher, the departure location must be in the same country as the departure location of the original ticket.
- You must book with the Flight Value Voucher on your computer. It is not possible to redeem it via the app or your smartphone at present.
- You will need an Austrian or Miles & More user profile. If you do not yet have a user account, please set up an Austrian user profile.
Frequently asked questions about Flight Value Vouchers
The ticket value can currently only be converted into a Flight Value Voucher if the departure airport is in the EU, Switzerland, UK or USA, and the ticket was booked up to and including 15 May 2020.
If you purchased a seat reservation and/or an additional bag at the time of booking, this cannot be converted into a Flight Value Voucher. If this is the case, please contact our Service Centre.
Once you have submitted the completed application form, we will review your application and contact you by email. This should usually only take a few minutes.
Once you have converted your ticket into a Flight Value Voucher, you can select this as the payment option when booking a flight on austrian.com in the step "Your payment information" and redeem it straight away.
You can redeem your Flight Value voucher by 31 December 2021 for travel until 26 December 2022. You can use it for one or more new bookings. This allows you to decide when you wish to fly and use your Flight Value Voucher.
The Flight Value Voucher offers you maximum flexibility. You can redeem your Flight Value Voucher by 31 December 2021 for travel until 26 December 2022. The Austrian Flight Value Voucher can only be used for bookings on austrian.com with a route that includes at least one section with a flight with Austrian flight number (e.g. OS123). The valid fare conditions for the new flights selected will apply.
You must ensure when booking with the Flight Value Voucher that the departure location for the new booking is in the same country as the departure location on the original ticket.
As part of the online booking, you can use your Flight Value Voucher to pay for several tickets in one booking or use it several times until the value of the Flight Value Voucher is used up. The only condition is that the voucher holder must travel with you.
The Flight Value Voucher can only be redeemed with the airline that issued it.
You automatically cancel any previous applications for a refund by applying for a Flight Value Voucher.
Do you have any further questions about the Flight Value Voucher? You can access the terms and conditions of use for the Flight Value Voucher here.
1 Except Greece, Bulgaria or Slovakia