Current information and flight disruptions

We understand that you would like to have clarity about the processing status of your booked or cancelled flight as quickly as possible. Our Service Centre staff are doing their best to assist you quickly and will process all rebookings and refunds as quickly as possible. 

If you booked your flight via an (online) travel agency, please contact them for travel updates and rebookings. 

Please be patient if you have already contacted us and have not yet had a reply. We will definitely get back to you. However, sending several messages via various channels will slow down the processing of your request. 

Thank you for your understanding in this dynamic and challenging situation.

The improvement of the epidemiological situation as well as the higher level of vaccination coverage in Spain and many other countries, allows for more flexible measures in the field of tourism. Since 7 June, new regulations have been in force, which can be summarised as follows.

From now on, EU-certified rapid antigen tests, vaccination certificates and convalescent certificates will be recognised for EU and EEA nationals entering Spain.

Regardless of the country of origin, all travellers entering Spain by air, including persons in transit and children under the age of 6, must complete an electronic health check form on the Spain Travel Health portal spth.gob.es or via the SpTH app before entering the country. Completing the form generates an individual QR code that must be shown to the Spanish authorities when entering Spain. The online registration can be done at the earliest 48 hours before the intended entry. In exceptional cases, a paper form can also be completed. 

Upon entry, either a temperature measurement or a temperature scan is taken. All documents required for entry are checked by the health authority. A visual check of the traveller also takes place. Passengers with an EU digital Covid certificate will receive a QR code "Fast Control", which allows for faster passage through the health check, as there is no need to present the certificate upon arrival in Spain. If it is confirmed or suspected that a passenger has Covid-19, all the appropriate steps required by the health protocols of each Spanish Autonomous Region will be implemented.

As of Wednesday, 19 May, quarantine will be no longer mandatory for many countries when entering Austria. It will be replaced by compulsory proof of vaccination, testing or recovery. This applies to Germany, Greece, Italy and Spain, among others. 

Concurrently, these countries have also eased their entry restrictions.
In Greece, passengers no longer have to quarantine upon arrival. Travelers entering the country only have to register and carry a vaccination certificate or a PCR test certificate.
In Italy, the previous quarantine obligation for passengers has expired as well.
In Spain, depending on the country of origin, passengers now also only have to carry proof of testing.

In addition to the eased entry regulations at tourist destinations, Germany has also relaxed its travel requirements. Again, the quarantine requirement is replaced by mandatory proof of vaccination, testing or recovery, unless travelers are coming from a high incidence or virus variant area. Antigen tests no older than 48 hours and PCR tests no older than 72 hours are accepted.

Guests on all Austrian Airlines scheduled flights to Germany, Greece and Spain also have the possibility to upload corona-related travel documents and having them checked in advance. The voluntary upload is possible up to 12 hours prior flight departure. The result of the pre-check will be transmitted via email no later than four hours before departure. 

In addition, flexible booking options are available for all passengers travelling with Austrian Airlines.

Information on international entry restrictions can be found at ​iatatravelcentre.com, information for Austrian citizens can be found on the ​website of the Federal Ministry for European and International Affairs. Information on entering Austria can be found on the ​website of the Federal Ministry for Climate Protection, Environment, Energy, Mobility, Innovation and Technology.

Special entry regulations apply to some countries served by Lufthansa Group airlines.

We would like to inform you that by ordinance of the Austrian government the wearing of FFP2 masks without valve in means of mass transportation is mandatory as of January 25, 2021. This also applies to passengers on board Austrian Airlines. 

We kindly ask you to bring your own high-quality protective mask for your own and others' protection.
Higher classified masks, such as FFP3 masks without a valve, may also be worn.

Passengers between 6 and 14 years of age and pregnant women may travel with normal mouth-nose protection; children under 6 years of age are still exempt from the mask-wearing requirement. If you are unable to wear a mask for health reasons, you must provide a negative Covid 19 test that is no more than 48 hours old at the scheduled start of travel and a medical certificate on an Austrian Airlines form.

We wish you a safe and healthy journey.

Passengers who are only changing flights at Vienna Airport (and are not entering Vienna) are generally governed by the relevant entry regulations of their country of origin. Please inform yourself about individual country regulations. You will find information about international entry restrictions under ​​iatatravelcentre.com. You will find information for Austrian citizens on the website of the Federal Ministry of European and International Affairs. You will find information about entering Austria on the website of the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology.

Please pay attention to the general entry and customs regulations as well as the Covid-19 test requirements that apply to passengers travelling to China (mainland). The conditions for Chinese citizens and foreign travellers may differ.

A negative COVID test and an antibody test, both carried out and issued in Austria, as well as a valid Health Declaration Form are required for entry into China. 

The documents will be checked before departure. If one of these confirmatory documents is missing, you will be unable to board the flight.