Current information and flight disruptions

We understand that you would like to have clarity about the processing status of your booked or cancelled flight as quickly as possible. Our Service Centre staff are doing their best to assist you quickly and will process all rebookings and refunds as quickly as possible. 

If you booked your flight via an (online) travel agency, please contact them for travel updates and rebookings. 

Please be patient if you have already contacted us and have not yet had a reply. We will definitely get back to you. However, sending several messages via various channels will slow down the processing of your request. 

Thank you for your understanding in this dynamic and challenging situation.

We would like to inform you that by ordinance of the Austrian government the wearing of FFP2 masks without valve in means of mass transportation is mandatory as of January 25, 2021. This also applies to passengers on board Austrian Airlines. 

We kindly ask you to bring your own high-quality protective mask for your own and others' protection.
Higher classified masks, such as FFP3 masks without a valve, may also be worn.

Passengers between 6 and 14 years of age and pregnant women may travel with normal mouth-nose protection; children under 6 years of age are still exempt from the mask-wearing requirement. If you are unable to wear a mask for health reasons, you must provide a negative Covid 19 test that is no more than 48 hours old at the scheduled start of travel and a medical certificate on an Austrian Airlines form.

We wish you a safe and healthy journey.

As of February 10, 2021, another amendment to the COVID-19 entry regulation will come into force. Furthermore, all entrants are obliged to register electronically. With the amendment, the following additional regulations apply upon entry into Austria: 

A negative PCR or antigen test result (not older than 72 hours) must be presented upon entry. Confirmation of the test result is possible by a medical certificate. If no test result can be presented upon entry, a test must be made up immediately, at the latest within 24 hours. In addition, a ten-day quarantine must be taken. A test after the fifth day after entry is possible in order to end quarantine.

Entry for professional purposes is still possible without quarantine. In this case, a medical certificate or a negative PCR or antigen test result (not older than 72 hours) must be presented. The professional reason must be proven, for example by confirmations of the employer, delivery bills, order confirmations or the appointment confirmation of a job interview.

Commuters will also be required to carry a negative PCR or antigen test result no more than 7 days old as of February 10. Commuters who are unable to provide a negative test result or medical certificate upon entry must test within 24 hours using a PCR or antigen test. In addition, electronic registration via pre-travel clearance is also required. The registration has to be done again after every change of data, but in any case after seven days. 

If the entry is from Australia, Finland, Greece, Iceland, New Zealand, Norway, Singapore, South Korea and the Vatican and travelers have stayed continuously in these countries or in Austria for the past 10 days, there are no entry restrictions (not even for commuters). 

Entry without restrictions is still possible under certain conditions – for example, in the case of unforeseeable reasons in the family circle that cannot be postponed and are particularly worthy of consideration, or if absolutely necessary medical services are required.

Since February 12, the new Austrian COVID-19 virus variant ordinance is valid, which obliges all persons staying in the province of Tyrol to present a negative PCR or antigen test (maximum 48 hours old) before leaving the province. A negative test result must be presented to the authorities at the exit control at Innsbruck Airport. Whether the entry requirements for the destination are fulfilled, will be checked by the Austrian Airlines team at departure in Innsbruck as well as Vienna. We ask all passengers to observe the new travel regulations. 

All information on the amendment to the COVID-19 entry regulation can be found on the website of the Ministry of Social Affairs.

Passengers who are only changing flights at Vienna Airport (and are not entering Vienna) are generally governed by the relevant entry regulations of their country of origin. Please inform yourself about individual country regulations. You will find information about international entry restrictions under ​​iatatravelcentre.com. You will find information for Austrian citizens on the website of the Federal Ministry of European and International Affairs. You will find information about entering Austria on the website of the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology.

Please pay attention to the general entry and customs regulations as well as the Covid-19 test requirements that apply to passengers travelling to China (mainland). The conditions for Chinese citizens and foreign travellers may differ.

When entering China, the presentation of a negative Covid-19 test, an antibody test, as well as a Health Declaration Form performed and issued in Austria, is required for non-Chinese citizens. The documents will be checked before departure. If one of these confirmatory documents is missing, you will be unable to board the flight.

After Montenegro Airlines ceased operations, Austrian Airlines will increase its service between Vienna and Podgorica at short notice. Until mid-March, two additional connections per week will be operated.

Passengers who were booked under the codeshare agreement on connections with Austrian Airlines flight numbers during this period will be rebooked on these flights.

From mid-March, Austrian Airlines plans to operate three connections per week between Vienna and Podgorica.

After Austrian Airlines terminated the codeshare agreement with Montenegro Airlines as of Monday, 28 December 2020, tickets issued by Montenegro Airlines as of this date will also no longer be accepted. Tickets issued before this date can be used normally with Austrian Airlines respectively Lufthansa.

Please refer to the ​official Brexit information.