Current information and flight disruptions
Before leaving for the airport, find out about current safety information and rules for travelling and get up-to-date flight information via text, email or in our Austrian App.
Coronavirus – current information
On 30 June, we received information that the Austrian authorities extended the landing ban on flights from Great Britain, Lombardy, Sweden and Ukraine by two weeks from 1 July at short notice. As a result we unfortunately had to cancel our planned flights to London, Milan, Stockholm and Kyiv.
We apologize to all passengers affected and ask for their understanding.
The spread of the coronavirus has led to entry restrictions and reduced demand for air travel worldwide. Austrian Airlines therefore temporarily suspended regular flight operations on 18 March 2020. Austrian Airlines will be taking off again and slowly but constantly increasing its flight operations from 15 June 2020. For information about the current itinerary, please visit our Page about the restart of Austrian Airlines operations.
We are very sorry that we cannot operate your flights as booked due to this situation. You will find continuously updated information on this page about the associated goodwill measures and further developments. Please also use our social media and follow us on Facebook, Instagram, LinkedIn or Twitter.
Flexible booking options and requests for vouchers
So that you can have flexibility in making your travel plans, you can rebook any fares and ticket prices for existing bookings and for new bookings for short, medium and long haul until the end of August 2020. This also applies to flights that have been cancelled. All goodwill measures apply to Austrian Airlines and the entire Lufthansa Group.
Passengers whose flight was cancelled due to the current situation or was rebooked to a significantly later date, and who do not wish to make use of the rebooking option, can of course ask for a refund.
This also applies to passengers who are in possession of tickets with reimbursable fares, irrespective of the status of the flight concerned. Requests for refunds can be made via our Online form or our Service Centre.
If you booked via a travel agency, please contact your local representative there.
However, we ask you for your understanding that there will be longer processing times due to the high number of requests.
If you have already requested a refund, no further contact is required. We have increased our capacities and are processing all applications.
If you have a booking, you can keep this ticket without having to choose a new flight date. This applies both to already cancelled and operated flights. Tickets and ticket values remain unchanged. Tickets for cancelled flights are automatically suspended.
Our Service Centre is exceptionally busy at present so we request that you only contact us at this time if you have already chosen a new travel date.
The following rule applies in general for tickets booked up to and including 30 June 2020 and which have a confirmed date of travel up to and including 30 April 2021:
- Until 31 January 2021 tickets can be rebooked to a new departure date up to and including 31 December 2021. The destination can also be changed under certain conditions.
- When rebooking tickets booked by 15 May 2020, you will receive an additional EUR 50 in ticket value if you rebook your trip with a departure date up until 31 December 2020. The rebooking must be made by 31 August 2020. You can register for the EUR 50 voucher at austrian.flightvoucher.com.
- No rebooking fees will be charged, irrespective of the fare booked. An additional payment may be required if the rebooked fare is more expensive due to a change to the destination, change of travel class or suchlike.
- Rebookings can be made via our Service Centre or ONLY via a travel agency if you have booked your ticket there.
- In the case of cancelled flights, you can also rebook after the date of the original flight. In the case of maintained connections, passengers must notify us of any changes before the actual date of travel.
Please always check the following immediately before the start of your planned trip Status of your flight and the current travel and entry restrictions of your final destination as well as any possible transit locations since these may change at short notice. Current entry restrictions can be found on the IATA Travel Centre website.
If your flight has been cancelled, your Austrian ticket will be automatically suspended and will retain its value. If you must fly within the next few days, please contact us to rebook your ticket. Please note that the options are very limited due to the current situation.
We have changed our fare structure in order to offer you more flexibility for future bookings. All fares and ticket prices can be rebooked immediately – for example even the Light fare with no checked-in bags. This applies to new bookings worldwide for short, medium and long-haul flights.
We understand that you would like to have clarity about the processing status of your booked or cancelled flight as quickly as possible. Our Service Centre staff will do their best to respond to you quickly. However, at the moment we are receiving a high number of enquiries so there may be delays in processing.
Your ticket is automatically suspended if your flight has been cancelled and will retain its value. Please only call therefore if you have already chosen a new flight date.
Help us to free up the hotlines
We have summarised the most important steps in order to process your requests as quickly as possible and shorten the waiting time:
- Tickets for cancelled flights do not lose value and are automatically suspended. You can rebook these flexibly up until 31 August 2020.
- For the time being please call our Call Centre only if you have already chosen a new flight date OR contact us viawww.austrian.com/contact. Sending several messages via various channels will slow down the processing of your request.
- If you booked your flight via an (online) travel agency, please contact them for travel updates and booking options.
- Please be patient if you have not yet received a response. We will definitely get back to you.
- Please contact us at a later time if you have booked a flight within the next few weeks or months.
Thank you for your understanding in this dynamic and challenging situation.
Please refer to the official Brexit information.
We have summarised the most important steps in order to process your requests as quickly as possible and shorten the waiting time:
- Tickets for cancelled flights do not lose value and are automatically suspended. You can rebook these flexibly up until 31 August 2020.
- For the time being please call our Call Centre only if you have already chosen a new flight date OR contact us via www.austrian.com/contact. Sending several messages via various channels will slow down the processing of your request.
- If you booked your flight via an (online) travel agency, please contact them for travel updates and booking options.
- Please be patient if you have not yet received a response. We will definitely get back to you.
- Please contact us at a later time if you have booked a flight within the next few weeks or months.
Thank you for your understanding in this dynamic and challenging situation.
We will keep you informed about the status of your flight
Austrian Airlines offers a free information service that keeps you informed in good time about changes to your flight. Regardless of which airport you fly from with Austrian Airlines, you will receive text or email updates about flight disruptions so that you can adjust your travel plans accordingly.
You can choose how we inform you about up-to-date flight changes:
- At the time of booking your flight:
simply enter a current mobile phone number or email address during flight booking (no registration required) - About your profile:
Create an austrian.com profileand store your contact details there - In the Austrian App:
Download theAustrian App
| Event | Information channel | Time |
| Flight status |
| Immediately |
| Gate change at Vienna Airport |
| From two hours before departure |
| Delay over 15 minutes |
| Immediately |
| Cancellation |
| Immediately |
1Sent via SMS if no email address is available.
Simply check your flight status yourself
Request flight status via Chatbot
By the way: With our Chatbot Maria you can not only check your flight status, but also rebook it free of charge if your flight is affected by a cancellation or delay
Frequently asked questions
My flight has been cancelled. Will I be automatically rebooked or do I have to become active myself?
If a flight is cancelled, we automatically rebook all passengers concerned. The new flight connection is displayed underMy Bookings.
We will be happy to provide your travel insurer with confirmation of any flight delay or cancellation. To do this, please use our Form to send:
- ticket number
- flight number and flight date
Please use our Form to send:
- ticket number
- flight number
- and a copy of your boarding pass
If your new flight departs from Vienna on the same day or within 24 hours, we will automatically take care of the onward transport of your baggage.
If you are unable to find your baggage on arrival, please report this to the Austrian baggage tracking service opposite baggage carousel 2.
If there are any restrictions to air traffic due to exceptional circumstances, you can obtain round-the-clock information about departures and arrivals.
