Frequently asked questions about your flight
Due to the cooperation agreements we have with other airlines, Austrian Airlines may carry a flight number on a flight operated by a partner airline in order to offer you better connection options.
Boarding passes for flights operated by our partners with Austrian Airlines flight numbers are equally valid.
As a general rule, access authorisation is valid for one person only on the day of departure. Our especially loyal customers also enjoy benefits here. You can find more details about these on our page Lounges at Vienna Airport.
At airports where Austrian Airlines or Star Alliance partners do not operate a lounge, we offer, where possible, the lounge of a contractual partner. Access to a contract lounge is only possible with a valid boarding card for a flight operated by Austrian. This also applies to travelling companions.
If your flight is operated under an Austrian Airlines flight number (recognizable by the abbreviation OS), you can still gain access with your boarding pass.
Unfortunately, access is valid exclusively on the day of departure.
Yes, with Austrian FlyNet, our onboard Wi-Fi. At present, selected aircraft of our Airbus family for short and medium-haul routes are equipped with it.
Whether you are answering e-mails, sending WhatsApp messages to friends or streaming the latest videos, with Austrian FlyNet you are always online, even above the clouds. You can connect to the wireless network directly after boarding and once cruising altitude has been reached, you can choose from different service packages.
Yes, you can also access complimentary content, such as travel guides, Austrian services and information, via Austrian FlyNet at any time.
Access is valid for the calendar year of purchase and the three following calendar years. It can be used once only.
We would, of course, make a refund in this case. Simply send the voucher via email to our service partner Deutsche Telekom and provide the flight connection on which the problem occurred: email@example.com
Many passengers feel disturbed by telephone conversations during the flight. For this reason and as requested by a majority of our customers, phone calls will still not be possible on board the aircraft.
Only on non-EU flights and flights from and to the Canary Islands.
We accept a variety of credit cards.
Please note that when you use your credit card to pay larger amounts, you may be asked to identify yourself with your passport.
Please contact us by e-mail at: