Frequently asked questions about Extra Services
DO & CO à la carte
Requests from groups of more than nine passengers within a flight booking cannot be accepted.
On flights with an included meal, the ordered DO & CO à la carte menu is served instead of the standard menu.
No, infants up to the age of two can only travel when accompanied by an 18-year-old, then between the ages of two and four, children can only travel when accompanied by relatives or a legal guardian over 16 years of ageor a person over 18 years of age.
With so-called code share flights the regulations of the airline operating the flight apply.
Our employees will only hand the child over to authorized persons. Changes to the delivery or collection person must be communicated in advance and proved, for example, by specifying the booking number.
We provide special menus for a range of different food intolerances. Either order the menu when buying the ticket (online or from the travel agent) or later via “My Bookings”. Please also give your child a document detailing their allergies. This will then be stored together with the other documents in the travel pouch that your child receives at check-in.
Please refer to the official Brexit information.
All the regulations for travelling with pets apply exclusively to flights operated by Austrian. With codeshare flights please make sure therefore that you check the regulations of the airline operating the flight. If you are travelling with several airlines, verify that your pet will also be accepted with all airlines concerned.