Customer relations USA

We welcome any comments you have about your travels with Austrian Airlines. Your feedback is especially helpful in our ongoing efforts to better meet your needs.

Online feedback

If you live in North America you can submit comments via mail to the address below or by completing ​our online contact form.
Please fill in all requested fields to help us get back to you as quickly as possible. You will receive a response within 2 weeks from receipt of your feedback.

For general information on travel with Austrian Airlines prior to your departure please contact your local reservation center.

Department of transportation contact information

Below you will find the contact information for the Dept. of Transportation (DOT), should you wish to contact them regarding an air travel complaint.

U. S. Dept. of Transportation
Aviation Consumer Protection Division, C-75
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
https://www.transportation.gov/airconsumer 

Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

For anyone with a residence outside North America, please contact your ​local Austrian Airines office.

Ticket refunds

Tickets purchased at a travel agency

 

If you purchased an electronic ticket or a paper ticket from a travel agency (including online agencies), please contact your travel agent directly. Your travel agent is the responsible party to review and process any refund due.

Tickets purchased directly from Austrian Airlines

 

All refunds due will be issued to the original form of payment in accordance with the conditions of the fare type purchased. Please note that some tickets are wholly non-refundable, or require a service fee, which will be deducted from the refund amount. 

More about online cancellations and refunds

If the ticket was purchased from Austrian Airlines directly and could not be used due to illness or death of the traveler, traveling companion, or immediate family member, please submit your request with the respective documentation to:

Austrian Airlines
Attention: Ticketing Refunds
625 RXR Plaza
Uniondale, NY 11553

Please note that any refund in the above cases is dependent upon the fare type purchased.