Service fees

We aim to make our prices transparent and without hidden fees for you. On this page you will therefore find a clear summary of all our service charges.

Ticket service fees shown on the ticket

A service charge for booking and ticketing services may apply to your booking. The amount of the charge depends on the country, the type of booking (online, via the call centre or travel agencies) and the payment method. This fee will be shown on the ticket.

Starting point of the trip Ticket service charge1 Austria up to EUR 52 Portugal EUR 5 Switzerland up to CHF 30 Slovakia EUR 10 Spain EUR 5

1 = Please note that the ticket service charge is non-refundable.
2 = depending on the payment method and booking class

Country of issue Europe All other countries Austria EUR 45 EUR 45 Egypt EGP 300 EGP 300 Albania EUR 30 Economy Class
EUR 60 Business Class EUR 45 Economy Class
EUR 90 Business Class Armenia AMD 20,000 Economy Class
AMD 30,000 Business Class AMD 20,000 Economy Class
AMD 30,000 Business Class Azerbaijan EUR 30 Economy Class
EUR 50 Business Class EUR 50 Economy Class
EUR 70 Business Class Belgium EUR 30 EUR 40 Bosnia-Herzegovina EUR 25 EUR 40 Bulgaria EUR 30 Economy Class
EUR 75 Business Class EUR 50 Economy Class
EUR 75 Business Class Denmark DKK 250 DKK 400 Germany EUR 30 EUR 45 Finland EUR 30 EUR 35 France from EUR 101 from EUR 101 Greece EUR 30 EUR 45 Iraq EUR 45 EUR 45 Israel USD 10 Economy Class
USD 50 Business Class USD 10 Economy Class
USD 50 Business Class Italy EUR 15 EUR 15 Canada CAD 20 CAD 20 Kazakhstan USD 50 Economy Class
USD 75 Business Class USD 50 Economy Class
USD 75 Business Class Kosovo EUR 40 EUR 50 Croatia EUR 30 Economy Class
EUR 50 Business Class EUR 50 Economy Class
EUR 75 Business Class Latvia LVL 10 LVL 25 Lithuania EUR 30 EUR 45 Moldova EUR 40 Economy Class
EUR 75 Business Class EUR 50 Economy Class
EUR 75 Business Class Montenegro EUR 40 EUR 40 Netherlands EUR 22 EUR 32 North Macedonia
 from EUR 301 from EUR 601 Norway NOK 250 NOK 400 Poland PLN 200 PLN 200 Romania EUR 40 Economy Class
EUR 75 Business Class EUR 50 Economy Class
EUR 75 Business Class Russia EUR 35 Economy Class
EUR 50 Business Class EUR 50 Economy Class
EUR 80 Business Class Sweden SEK 250 SEK 500 Switzerland CHF 40 CHF 90 Serbia EUR 40 EUR 50 Slovakia EUR 23 EUR 23 Slovenia EUR 30 Economy Class
EUR 50 Business Class EUR 50 Economy Class
EUR 75 Business Class Spain EUR 27 Economy Class
EUR 37 Business Class EUR 47 Economy Class
EUR 67 Business Class South Africa ZAR 300 ZAR 300 Syria SYP 2,000 Economy Class
SYP 4,000 Business Class SYP 3,500 Economy Class
SYP 7,000 Business Class Czech Republic CZK 750 CZK 1000 Turkey EUR 25 Economy Class
EUR 50 Business Class EUR 50 Economy Class
EUR 100 Business Class Ukraine EUR 60 EUR 60 Hungary HUF 8,400 HUF 8,400 United Kingdom GBP 15 GBP 15 United States of America USD 20 USD 20 Belarus EUR 20 Economy Class
EUR 40 Business Class EUR 30 Economy Class
EUR 60 Business Class Cyprus EUR 45 EUR 45

1 = depending on the booking class

If your journey starts in Czech Republic (CZ), Germany (DE), Denmark (DK), Finland (FI), the United Kingdom (GB), Ireland (IE), Luxembourg (LU), Netherlands (NL), Norway (NO) or Poland (PL) an Optional Payment Charge (OPC) may apply.

OPC varies depending on the card brand and card issuing country.

  • Cards issued inside the European Economic Area (EEA):
    OPC will be charged for payments made by commercial credit cards (e.g. company or corporate credit cards) and JCB credit cards.
  • Cards issued outside the European Economic Area (EEA):
    OPC will be charged to all credit cards (commercial and consumer).

The maximum amount depends on the currency and is as follows: EUR 25, GBP 20, DKK 190, PLN 110, NOK 290 or CZK 680.

The OPC is charged at a standard rate in all transport areas and booking classes. 

No additional OPC is incurred for changes to bookings such as insurances and advance seat reservations and other subsequent additional payments. 

Tickets for infants (under the age of two) and Miles & More award tickets are exempt from the OPC.

The OPC is not refundable in the event of a cancellation.

OPC per Card Brand

Start of Journey (Departure) Mastercard Visa American Express AirPlus UATP JCB Diners Club International
Czech Republic (CZ)
Germany (DE)
Denmark (DK)
Finland (FI)
United Kingdom (GB)
Ireland (IE)
Luxembourg (LU)
Netherlands (NL)
Norway (NO) 2.25% 2.95% 1.95% 1.40% 2.20% 2.55% 1.45%
Poland (PL) 1.30% 1.40% 1.95% 1.40% 2.20% 2.55% 1.45%

Please note that the OPC is only displayed on the payment page after you have entered your credit card number and the CVV code.

Ticket service fees not shown on the ticket

A handling fee is charged if it turns out at the airport that your bag exceeds the permitted free baggage allowance.

Country of issue Excess baggage Austria EUR 15 Albania EUR 15 Armenia EUR 15 Belgium EUR 10 Bosnia-Herzegovina EUR 15 Bulgaria EUR 15 China CNY 120 Denmark EUR 15 Germany EUR 15 Finland EUR 10 France EUR 15 Greece EUR 15 India EUR 15 Iraq USD 20 Iran USD 0 Israel USD 15 Italy EUR 10 Japan EUR 15 Canada CAD 20 Kazakhstan EUR 15 Croatia EUR 10 Latvia EUR 10 Lithuania EUR 15 Luxembourg EUR 10 North Macedonia EUR 15 Moldova EUR 15 Montenegro EUR 15 Netherlands EUR 10 Norway NOK 15 Poland PLN 80 Romania EUR 15 Russia EUR 15 Sweden EUR 15 Switzerland EUR 15 Serbia EUR 15 Slovakia EUR 15 Slovenia EUR 10 Spain EUR 15 South Africa ZAR 260 Syria SYP 0 Czech Republic EUR 15 Turkey EUR 10 Ukraine USD 15 Hungary EUR 15 United Arab Emirates AED 75 United Kingdom GBP 10 Belarus EUR 15 Cyprus EUR 15

Do you have any further questions about our service charges?

Our staff will be happy to provide you with further information.

Country Telephone Opening times Austria ​+43 5 1766 3000 Monday to Friday from 08:00 a.m. to 08:00 p.m.
Saturday and Sunday from 10:30 a.m. to 07:00 p.m. Worldwide ​+43 5 1766 3100 Monday to Friday from 00:00 to 24:00
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