Service fees
We aim to make our prices transparent and without hidden fees for you. On this page you will therefore find a clear summary of all our service charges.
Ticket service fees shown on the ticket
A service charge for booking and ticketing services may apply to your booking. The amount of the charge depends on the country, the type of booking (online, via the call centre or travel agencies) and the payment method. This fee will be shown on the ticket.
| Starting point of the trip | Ticket service charge1 |
| Austria | up to EUR 52 |
| Portugal | EUR 5 |
| Switzerland | up to CHF 30 |
| Slovakia | EUR 10 |
| Spain | EUR 5 |
1 = Please note that the ticket service charge is non-refundable.
2 = depending on the payment method and booking class
| Country of issue | Europe | All other countries |
| Austria | EUR 45 | EUR 45 |
| Egypt | EGP 300 | EGP 300 |
| Albania | EUR 30 Economy Class EUR 60 Business Class |
EUR 45 Economy Class EUR 90 Business Class |
| Armenia | AMD 20,000 Economy Class AMD 30,000 Business Class |
AMD 20,000 Economy Class AMD 30,000 Business Class |
| Azerbaijan | EUR 30 Economy Class EUR 50 Business Class |
EUR 50 Economy Class EUR 70 Business Class |
| Belgium | EUR 30 | EUR 40 |
| Bosnia-Herzegovina | EUR 25 | EUR 40 |
| Bulgaria | EUR 30 Economy Class EUR 75 Business Class |
EUR 50 Economy Class EUR 75 Business Class |
| Denmark | DKK 250 | DKK 400 |
| Germany | EUR 30 | EUR 45 |
| Finland | EUR 30 | EUR 35 |
| France | from EUR 101 | from EUR 101 |
| Greece | EUR 30 | EUR 45 |
| Iraq | EUR 45 | EUR 45 |
| Israel | USD 10 Economy Class USD 50 Business Class |
USD 10 Economy Class USD 50 Business Class |
| Italy | EUR 15 | EUR 15 |
| Canada | CAD 20 | CAD 20 |
| Kazakhstan | USD 50 Economy Class USD 75 Business Class |
USD 50 Economy Class USD 75 Business Class |
| Kosovo | EUR 40 | EUR 50 |
| Croatia | EUR 30 Economy Class EUR 50 Business Class |
EUR 50 Economy Class EUR 75 Business Class |
| Latvia | LVL 10 | LVL 25 |
| Lithuania | EUR 30 | EUR 45 |
| Moldova | EUR 40 Economy Class EUR 75 Business Class |
EUR 50 Economy Class EUR 75 Business Class |
| Montenegro | EUR 40 | EUR 40 |
| Netherlands | EUR 22 | EUR 32 |
| North Macedonia |
from EUR 301 | from EUR 601 |
| Norway | NOK 250 | NOK 400 |
| Poland | PLN 200 | PLN 200 |
| Romania | EUR 40 Economy Class EUR 75 Business Class |
EUR 50 Economy Class EUR 75 Business Class |
| Russia | EUR 35 Economy Class EUR 50 Business Class |
EUR 50 Economy Class EUR 80 Business Class |
| Sweden | SEK 250 | SEK 500 |
| Switzerland | CHF 40 | CHF 90 |
| Serbia | EUR 40 | EUR 50 |
| Slovakia | EUR 23 | EUR 23 |
| Slovenia | EUR 30 Economy Class EUR 50 Business Class |
EUR 50 Economy Class EUR 75 Business Class |
| Spain | EUR 27 Economy Class EUR 37 Business Class |
EUR 47 Economy Class EUR 67 Business Class |
| South Africa | ZAR 300 | ZAR 300 |
| Syria | SYP 2,000 Economy Class SYP 4,000 Business Class |
SYP 3,500 Economy Class SYP 7,000 Business Class |
| Czech Republic | CZK 750 | CZK 1000 |
| Turkey | EUR 25 Economy Class EUR 50 Business Class |
EUR 50 Economy Class EUR 100 Business Class |
| Ukraine | EUR 60 | EUR 60 |
| Hungary | HUF 8,400 | HUF 8,400 |
| United Kingdom | GBP 15 | GBP 15 |
| United States of America | USD 20 | USD 20 |
| Belarus | EUR 20 Economy Class EUR 40 Business Class |
EUR 30 Economy Class EUR 60 Business Class |
| Cyprus | EUR 45 | EUR 45 |
1 = depending on the booking class
If you commence your journey in Germany (DE), Denmark (DK), Finland (FI), Poland (PL), Czech Republic (CZ), Great Britain (GB), or the Netherlands (NL), an OPC will be charged on payments made by credit cards issued outside the European Economic Area (EEA: EU countries, Liechtenstein, Norway and Iceland). With payments by credit cards issued inside the European Economic Area, the OPC will be charged as follows (see table) and amounts to 1.65 %, with a maximum fee of: EUR 25 / GBP 20 / DKK 190 / CZK 680 / PLN 20.
| Starting point of the trip | Visa, Mastercard, American Express, Diners Club or China Union Pay | JCB card | AirPlus DinersClub card from Austrian Airlines |
| Germany, Denmark, Czech Republic, Finland, Poland and Netherlands | Individuals: no OPC Companies: 1.65 % | Individuals: 1.65 % Companies: 1.65 % | Individuals: 1.65 % Companies: 1.65 % |
| Great Britain | Individuals: no OPC Companies: 1.65 % | Individuals: no OPC Companies: 1.65 % | Individuals: 1.65 % Companies: 1.65 % |
The OPC is charged at a standard rate for all travel regions and booking classes. No additional OPC is charged if you book insurance and seat reservations, or on subsequent surcharges for rebookings. Tickets for small children (under two years) and Miles & More award tickets are exempt from the OPC.
In case of cancellation the OPC is not refundable.
If you commence your journey in Germany (DE), Denmark (DK), Finland (FI), Poland (PL), Czech Republic (CZ), United Kingdom (GB), Ireland (IE) or the Netherlands (NL), an OPC will be charged on payments made by credit cards issued outside the European Economic Area. When paying with a credit card issued within the European Economic Area, an OPC will be charged according to the following principle, with a maximum charge of EUR 25 / GBP 20 / DKK 190 / CZK 680 / PLN 110.
Personal credit card
| Starting point of the trip | JCB card |
| Germany, Denmark, Czech Republic, Finland, Ireland, Poland, Netherlands | 2,55 % |
Company credit card
| Starting point of the trip | Visa | Mastercard | American Express | Diners Club International | JCB card | UATP | AirPlus |
| Germany, Denmark, Czech Republic, Finland, Ireland, Great Britain, Netherlands | 2,95 % | 2,25 % | 2,70 % | 1,45 % | 2,55 % | 2,20 % | 1,40 % |
| Poland | 1,40 % | 1,30 % | 2,70 % | 1,45 % | 2,55 % | 2,20 % | 1,40 % |
The OPC is applied uniformly to all areas of carriage and booking classes. No OPC is charged on bookings of insurance packages, seat reservations and on subsequent payments in case of rebooking. No OPC applies to tickets for infants (younger than two years) or Miles & More award tickets.
The OPC is non-refundable in the event of cancellation.
Ticket service fees not shown on the ticket
Tickets that are rebooked, transferred or refunded incur additional handling fees. This fee is also charged if it turns out at the airport that your bag exceeds the permitted free baggage allowance.
| Country of issue | Rebooking | Refund | Transfers | Excess baggage |
| Austria | EUR 15¹ EUR 35 |
EUR 35² | EUR 15¹ EUR 35³ |
EUR 15 |
| Albania | EUR 30 | EUR 0 | EUR 30 | EUR 15 |
| Armenia | AMD 0 | AMD 0 | AMD 0 | EUR 15 |
| Belgium | EUR 35 | EUR 0 | EUR 35 | EUR 10 |
| Bosnia-Herzegovina | EUR 0 | EUR 0 | EUR 0 | EUR 15 |
| Bulgaria | EUR 0 | EUR 0 | EUR 30 | EUR 15 |
| China | CNY 0 | CNY 0 | CNY 0 | CNY 120 |
| Denmark | DKK 0 | DKK 0 | DKK 0 | EUR 15 |
| Germany | EUR 0 | EUR 0 | EUR 0 | EUR 15 |
| Finland | EUR 0 | EUR 0 | EUR 25 | EUR 10 |
| France | EUR 10¹ EUR 35 |
EUR 0 | EUR 15¹ EUR 35 |
EUR 15 |
| Greece | EUR 0 | EUR 0 | EUR 20 | EUR 15 |
| India | INR 0 | INR 0 | INR 0 | EUR 15 |
| Iraq | USD 0 | USD 0 | USD 0 | USD 20 |
| Iran | USD 25 Economy Class⁴ USD 75 Economy Class⁵ USD 310 Business Class |
USD 0 | USD 25 USD 75⁴ |
USD 0 |
| Israel | USD 0 | USD 0 | USD 0 | USD 15 |
| Italy | EUR 0 | EUR 0 | EUR 0 | EUR 10 |
| Japan | JPY 0¹ JPY 2100 Economy Class JPY 4200 Business Class |
JPY 0 | JPY 0¹ JPY 2100 Economy Class JPY 4200 Business Class |
EUR 15 |
| Canada | CAD 0 | CAD 0 | CAD 20 | CAD 20 |
| Kazakhstan | EUR 0 | EUR 0 | EUR 0 | EUR 15 |
| Croatia | EUR 0 | EUR 0 | EUR 30 | EUR 10 |
| Latvia | EUR 0 | EUR 0 | EUR 0 | EUR 10 |
| Lithuania | EUR 0 | EUR 0 | EUR 0 | EUR 15 |
| Luxembourg | EUR 35 | EUR 0 | EUR 35 | EUR 10 |
| North Macedonia | EUR 0 | EUR 0 | EUR 30 | EUR 15 |
| Moldova | EUR 0 | EUR 0 | EUR 35 | EUR 15 |
| Montenegro | EUR 0 | EUR 0 | EUR 30 | EUR 15 |
| Netherlands | EUR 35 | EUR 0 | EUR 35 | EUR 10 |
| Norway | NOK 0 | NOK 0 | NOK 0 | NOK 15 |
| Poland | PLN 0 | PLN 0 | PLN 0 | PLN 80 |
| Romania | EUR 35 | EUR 0 | EUR 15¹ EUR 35 |
EUR 15 |
| Russia | EUR 0 | EUR 0 | RUB 0 | EUR 15 |
| Sweden | SEK 0 | SEK 0 | SEK 0 | EUR 15 |
| Switzerland | CHF 20¹ CHF 50 |
CHF 0 | CHF 20¹ CHF 50 |
EUR 15 |
| Serbia | EUR 0 | EUR 0 | EUR 0 | EUR 15 |
| Slovakia | EUR 10 | EUR 0 | EUR 23 | EUR 15 |
| Slovenia | EUR 0 | EUR 0 | EUR 30 | EUR 10 |
| Spain | EUR 0 | EUR 0 | EUR 0 | EUR 15 |
| South Africa | ZAR 0 | ZAR 0 | ZAR 0 | ZAR 260 |
| Syria | SYP 500 | SYP 0 | SYP 500 | SYP 0 |
| Czech Republic | CZK 0 | CZK 0 | CZK 0 | EUR 15 |
| Turkey | EUR 25 | EUR 0 | EUR 25 | EUR 10 |
| Ukraine | USD 0 | USD 0 | USD 0 | USD 15 |
| Hungary | HUF 0 | HUF 0 | HUF 3500 | EUR 15 |
| United Arab Emirates | AED 75 | AED 0 | AED 100 | AED 75 |
| United Kingdom | GBP 0 | GBP 0 | GBP 10 | GBP 10 |
| Belarus | EUR 0 | EUR 0 | EUR 20 | EUR 15 |
| Cyprus | EUR 0 | EUR 0 | EUR 35 | EUR 15 |
1 = for online rebookings on austrian.com
2 = No handling fee is charged for the refund if the refund is given for a reason outside the customer’s responsibility.
3 = Tickets booked online, but rebooked/transferred offline
4 = for AGT tickets outside Iran
5 = for tickets originally issued by Austrian in Iran on behalf of AGT
Do you have any further questions about our service charges?
Our staff will be happy to provide you with further information.
| Country | Telephone | Opening times |
| Austria | +43 5 1766 3000 | Monday to Friday from 08:00 a.m. to 08:00 p.m. Saturday and Sunday from 10:30 a.m. to 07:00 p.m. |
| Worldwide | +43 5 1766 3100 | Monday to Friday from 00:00 to 24:00 |
