Current information and flight disruptions
Before leaving for the airport, find out about current safety information and travel guidelines and get up-to-date flight information via text, email or in our Austrian App.
Coronavirus – current information
There are so many uncertainties about travelling in times of coronavirus and it raises many questions. Please inform yourself therefore about the entry regulations, flexible rebooking options and extensive hygiene measures.
We look forward to welcoming you back on board very soon!
We understand that you would like to have clarity about the processing status of your booked or cancelled flight as quickly as possible. Our Service Centre staff are doing their best to assist you quickly and will process all rebookings and refunds as quickly as possible.
If you booked your flight via an (online) travel agency, please contact them for travel updates and rebookings.
Please be patient if you have already contacted us and have not yet had a reply. We will definitely get back to you. However, sending several messages via various channels will slow down the processing of your request.
Thank you for your understanding in this dynamic and challenging situation.
Country bans, entry regulations and travel warnings
Some countries have issued a travel warning for Austria or individual federal states and cities.
We ask all passengers to inform themselves about the individual country regulations via the website of the Austrian Ministry for European and International Affairs before commencing their journey.
Please also inform yourself whether different regulations apply in your country of travel (for example for German federal states).
A negative PCR test and/or quarantine may be required depending on the destination country and the regulations. A form asking for your accommodation details will be handed out on board the flights concerned.
In addition, flexible booking options are available for all passengers travelling with Austrian Airlines.
As of January 15, 2021, there is a mandatory online registration ("Pre-Travel Clearance") for all travelers before entering Austria.
Individual exceptions to the registration requirement exist for regular commuters, for transit travelers or for persons who enter Austria for family reasons that are particularly worthy of consideration and cannot be postponed.
Detailed information on Pre-Travel Clearance, as well as the required form which must be completed prior to entry, can be found on the Ministry of Social Affairs website.
Individuals entering Austria will receive a PDF document with a QR code to the email address provided after completing the online form. This document must be printed out or carried digitally. In exceptional cases, the form can be filled out and used in printed form.
The Austrian federal government has now implemented the announced extension of the landing bans for flights from South Africa and Great Britain.
For this reason, Austrian Airlines must once again remove flights to and from South Africa from its schedule up to and including January 24.
Flights to Great Britain can be operated except for single connections, but all return flights from London Heathrow to Vienna have to be cancelled until the mentioned date.
Austrian Airlines has offered to the Austrian government to be available again for repatriation flights - a corresponding approval for this has not yet been granted.
Flexible rebooking options continue to apply for all passengers travelling with Austrian Airlines.
Passengers who are only changing flights at Vienna Airport (and are not entering Vienna) are generally governed by the relevant entry regulations of their country of origin. Please inform yourself about individual country regulations. You will find information about international entry restrictions under iatatravelcentre.com. You will find information for Austrian citizens on the website of the Federal Ministry of European and International Affairs. You will find information about entering Austria on the website of the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology.
Please pay attention to the general entry and customs regulations as well as the Covid-19 test requirements that apply to passengers travelling to China (mainland). The conditions for Chinese citizens and foreign travellers may differ.
When entering China, the presentation of a negative Covid-19 test, an antibody test, as well as a Health Declaration Form performed and issued in Austria, is required for non-Chinese citizens. The documents will be checked before departure. If one of these confirmatory documents is missing, you will be unable to board the flight.
More current flight information
After Montenegro Airlines ceased operations, Austrian Airlines will increase its service between Vienna and Podgorica at short notice. Until mid-March, two additional connections per week will be operated.
Passengers who were booked under the codeshare agreement on connections with Austrian Airlines flight numbers during this period will be rebooked on these flights.
From mid-March, Austrian Airlines plans to operate three connections per week between Vienna and Podgorica.
After Austrian Airlines terminated the codeshare agreement with Montenegro Airlines as of Monday, 28 December 2020, tickets issued by Montenegro Airlines as of this date will also no longer be accepted. Tickets issued before this date can be used normally with Austrian Airlines respectively Lufthansa.
We keep you informed about the status of your flight
Austrian Airlines offers a free information service that keeps you informed in good time about changes to your flight. Regardless of which airport you fly from with Austrian Airlines, you will receive text or email updates about flight disruptions so that you can adjust your travel plans accordingly.
You can choose how we inform you about up-to-date flight changes:
|Gate change at Vienna Airport||From two hours before departure|
|Delays of over 15 minutes||Immediately|
1 A text is sent if there is no email address available.