Current information and flight disruptions
Before leaving for the airport, find out about current safety information and travel guidelines and get up-to-date flight information via text, email or in our Austrian App.
Coronavirus – current information
FFP2 mask requirement
The Austrian Federal Government has issued an ordinance requiring the wearing of a respiratory protection mask of protection class FFP2 without an exhalation valve or a mask of at least an equivalent standard in those areas where the "3G rule" does not apply from 15 September 2021. The areas with mandatory FFP2 mask wearing from 15 September 2021 include, among others, our aircraft.
Children under six years of age continue to be exempt from obligatory masks. If passengers are unable to wear a mask for health reasons, they must provide a negative Covid-19 PCR test that is no more than 48 hours old at the scheduled start of travel and provide a medical certificate on an Austrian Airlines form.
The safety of all passengers continues to be guaranteed with proof of testing, recovery or vaccination usually required for entry in many countries, with the increase of protection and hygiene measures, and the effective air filtration system on board.
As other countries may have different regulations to Austria, we still ask our passengers to inform themselves about the rules at their destinations (compulsory use of FFP2 masks, test, recovery or vaccination certificates, etc.).
We understand that you want clarity on the processing status of your booked or cancelled flight as soon as possible. Our Service Centre staff will do their best to assist you quickly and process all rebookings and refunds as quickly as possible.
If you booked your flight through an (online) travel agency, please contact your travel update and rebooking contacts there. If you do not receive a prompt response, please contact us for further processing.
However, we ask for your understanding that due to the high number of requests, there will be longer processing times.
If you have already applied for a refund, it is not necessary to contact us again. We have increased our capacities and are processing all applications. After inquiring about your refund, you will receive your payment within seven days.
If you have already contacted us and have not yet received a reply, please be patient. We will get back to you reliably. However, sending several messages via different channels slows down the processing.
Thank you for your understanding in this dynamic and challenging situation.
Entry regulations and travel information
In addition to the Covid-19 entry requirements, please also note the generally applicable entry regulations.
On many Austrian Airlines flights you have the possibility to upload corona-related travel documents online in advance and have them checked.
Flexible rebooking options continue to apply.
You will find information about international entry restrictions under iatatravelcentre.com. You will find information for Austrian citizens on the website of the Federal Ministry of European and International Affairs. You will find information about entering Austria on the website of the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology.
Separate entry regulations apply to some countries served by airlines of the Lufthansa Group.
Passengers who are only changing flights at Vienna Airport (and are not entering Vienna) are generally governed by the relevant entry regulations of their final destination country. We recommend that all passengers check the current regulations on our website and with the respective authorities in the destination country before starting their journey.
Austrian citizens can find current Information about international immigration restrictions on the
Please pay attention to the general entry and customs regulations as well as the Covid-19 test requirements that apply to passengers travelling to China (mainland). The conditions for Chinese citizens and foreign travellers may differ.
A negative Covid-19 test and an antibody test, both performed and issued in Austria, as well as a valid Health Declaration Form are required for entry into China.
The documents will be checked before departure. If one of these confirmation documents is missing, you will be unable to board the flight.
We keep you informed about the status of your flight
Austrian Airlines offers a free information service that keeps you informed in good time about changes to your flight. Regardless of which airport you fly from with Austrian Airlines, you will receive text or email updates about flight disruptions so that you can adjust your travel plans accordingly.
You can choose how we inform you about up-to-date flight changes:
|Gate change at Vienna Airport||From two hours before departure|
|Delays of over 15 minutes||Immediately|
1 A text is sent if there is no email address available.