Current information and flight disruptions

Before leaving for the airport, find out about current safety information and travel guidelines and get up-to-date flight information via text, email or in our Austrian App.

Coronavirus – current information

There are so many uncertainties about travelling in times of coronavirus and it raises many questions. Please inform yourself therefore about the entry regulations, flexible rebooking options and extensive hygiene measures.

We look forward to welcoming you back on board very soon!

Country bans, entry regulations and travel warnings


Some countries have issued a travel warning for Austria or individual federal states and cities.

We ask all passengers to inform themselves about the individual country regulations via the website of the Austrian Ministry for European and International Affairs before commencing their journey.
Please also inform yourself whether different regulations apply in your country of travel (for example for German federal states).

A negative PCR test and/or quarantine may be required depending on the destination country and the regulations. A form asking for your accommodation details will be handed out on board the flights concerned.

In addition, flexible booking options are available for all passengers travelling with Austrian Airlines.

We keep you informed about the status of your flight

Austrian Airlines offers a free information service that keeps you informed in good time about changes to your flight. Regardless of which airport you fly from with Austrian Airlines, you will receive text or email updates about flight disruptions so that you can adjust your travel plans accordingly.

You can choose how we inform you about up-to-date flight changes:

  • At the time of booking your flight:
    simply enter a current mobile phone number or email address during flight booking (no registration required)
  • About your profile:
    Create an austrian.com profile and store your contact details there
  • In the Austrian App:
    Download the Austrian App
EventInformation channelTime
Flight status
  • Online
  • Via app
Immediately
Gate change at Vienna Airport
  • Email
  • Chatbot
From two hours before departure
Delays of over 15 minutes
  • Email or text¹
  • Chatbot
Immediately
Cancellation
  • Email or text¹
  • Chatbot
Immediately

A text is sent if there is no email address available. 

A business traveler sits at the gate and looks at his smartphone

Simply check your flight status yourself

Request flight status online

Request flight status via Chatbot
By the way: With our Chatbot Maria you can not only check your flight status, but also rebook it free of charge if your flight is affected by a cancellation or delay

All functions of the Chatbot

Do you have any questions?