Refund request form

Dear customer,

 In accordance with the settlement agreement, which was approved by the Israeli court in the framework of class action 24068-04-17, customers who meet the following criteria may be entitled to a refund of cancellation fees paid by them upon requesting to cancel their booking and refund their ticket:

  1.  If you purchased in Israel an Austrian Airlines flight ticket (257) and the purchase was made between 1.4.2010 and 2.9.2022.
  2. If the ticket was purchased directly from Austrian Airlines, either via www.austrian.com or via the service center.
  3. If you submitted a written request to refund your ticket within 14 days after the transaction and no later than 7 business days before departure and have written proof of the request.
  4. If you were charged with a cancellation fee which is higher than 5% of the full ticket price or ILS100 (according to the lower).

If you meet all of the above-mentioned criteria, please send us the following details and documents in order to verify your eligibility for the refund:

  • Passengers’ full name
  • Your electronic ticket number (starting with 257)
  • Written proof of your refund request as submitted to Austrian Airlines
  • Contact details (email and phone number)

 

Please send us the following details for a maximum of 5 passengers. If you wish to request a refund for more than 5 passengers, please fill an additional form.

We will review your application and reply to you within up to 90 days from the day of application.

Contact information:

Passenger name(s) and ticket number(s):

File upload:

Please upload written proof of your refund request as submitted to Austrian Airlines.

1. Click 'Browse file' and locate the file, in PDF format only.
2. Click 'Upload file'

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  • We are collecting your data only for processing your refund request to fulfil our contractual obligations (Art. 6 (1) lit. b GDPR) and will not use it for any other purpose. We will not forward your data to any unauthorized third party.
  • If you choose not to share your data, we will not be able to check your eligibility for a refund.
  • You can find more information regarding data protection here: ​https://www.austrian.com/il/en/datenschutz