Current information and flight disruptions

Before leaving for the airport, find out about current safety information and travel guidelines and get up-to-date flight information via text, email or in our Austrian App.

Coronavirus - current information

There are so many uncertainties about travelling in times of coronavirus and it raises many questions. Please inform yourself therefore about the entry regulations, flexible rebooking options and extensive hygiene measures.

We look forward to welcoming you back on board very soon!

Relaxation mask obligation

The Austrian Federal Government has issued an ordinance which, as of 1 July, also regulates or relaxes the obligation to wear masks on board an aircraft. From 1 July, a surgical mask or a simple mouth-nose protection (community mask) can also be worn during the flight. Austrian Airlines has adjusted the obligation to wear masks accordingly. Those who wish may of course continue to wear an FFP2 mask on board. 

Children under 6 years of age continue to be exempt from the obligation to wear masks. If passengers cannot wear a mask for health reasons, they must present a negative Covid-19 PCR test that is not older than 48 hours at the scheduled start of the journey and a medical certificate on an Austrian Airlines form.

With the proof of testing, recovery or vaccination usually required for entry in many countries, the increased protection and hygiene measures as well as the effective air filter system on board, the safety of all passengers continues to be ensured. The wearing of a simple mouth-nose protection is also permitted at Vienna Airport from 1 July.

As other countries may have different regulations to Austria, we continue to ask our passengers to inform themselves about the rules at their destinations (FFP2 mask wearing obligation, test, recovery or vaccination certificates, etc.).

Entry regulations and travel information

In addition to the Corona entry regulations, please also observe the generally applicable entry regulations.

We keep you informed about the status of your flight

Austrian Airlines offers a free information service that keeps you informed in good time about changes to your flight. Regardless of which airport you fly from with Austrian Airlines, you will receive text or email updates about flight disruptions so that you can adjust your travel plans accordingly.

You can choose how we inform you about up-to-date flight changes:

  • At the time of booking your flight:
    simply enter a current mobile phone number or email address during flight booking (no registration required)
  • About your profile:
    Create an austrian.com profile and store your contact details there
  • In the Austrian App:
    Download the Austrian App
EventInformation channelTime
Flight status
  • Online
  • Via app
Immediately
Gate change at Vienna Airport
  • Email
  • Chatbot
From two hours before departure
Delays of over 15 minutes
  • Email or text¹
  • Chatbot
Immediately
Cancellation
  • Email or text¹
  • Chatbot
Immediately

A text is sent if there is no email address available. 

A business traveler sits at the gate and looks at his smartphone

Simply check your flight status yourself

Unforeseen circumstances such as a delay, gate change or a flight cancellation can happen. Check your flight status and current flight information.

Do you have any further questions?