Service fees

We aim to make our prices transparent and without hidden fees for you. On this page you will therefore find a clear summary of all our service charges.

Ticket service fees shown on the ticket

A service charge for booking and ticketing services may apply to your booking. The amount of the charge depends on the country, the type of booking (online, via the call centre or travel agencies) and the payment method. This fee will be shown on the ticket.

Ticket service fees not shown on the ticket

Tickets that are rebooked, transferred or refunded incur additional handling fees. This fee is also charged if it turns out at the airport that your bag exceeds the permitted free baggage allowance.

Do you have any further questions about our service charges?

Our staff will be happy to provide you with further information.

Country Telephone Opening times
Austria +43 5 1766 3000 Monday to Friday from 08:00 a.m. to 08:00 p.m.
Saturday and Sunday from 10:30 a.m. to 07:00 p.m.
Worldwide +43 5 1766 3100 Monday to Friday from 00:00 to 24:00