Star Alliance Biometrics

Simple and contactless through boarding pass control. Board and take-off without a printed boarding pass or smartphone at selected boarding gates. The Star Alliance biometric face field recognition makes it possible in Vienna from November 9, 2021! As a Miles & More member, this exclusive service will be available to you on your Austrian, Lufthansa and SWISS flights not only in Vienna but also at Frankfurt and Munich airports.

How to register with Star Alliance Biometrics

Registration takes only a few minutes and must be completed at least 24 hours before departure. You will need your valid passport and the latest version of the Miles & More app.

Open Miles & More app

Select in the setting of your profile the menu item "Star Alliance Biometrics" and agree to share your name and frequent flyer number with Star Alliance Biometrics. You will then be redirected to the Star Alliance app.

Prerequisite for registration: Make sure you have installed the latest version of the Miles & More app and that it is linked to your Miles & More account.

Create profile

In the Star Alliance app, agree to allow your biometric data to be captured and used for identification at the airport.

Set up a six-digit PIN and your security question for your biometric profile.

Take photos

Take a photo of yourself that will later be used for identification at the airport. In addition, please take a photo of your passport for the one-time comparison of your data.

Change settings

Define your personal settings for the use of your biometric data. 

At the end of the registration process, your entries will be validated. You will then receive a notification of successful registration in the Star Alliance app. 

Please note: The security of your data is important to us, which is why it is transmitted to Star Alliance Biometrics completely encrypted. For further details, please refer to our privacy notice for Star Alliance Biometrics.

Good to know

  • Registration via the Miles & More app will be possible from November 5, 2021.
  • Biometric facial recognition will then be available at Vienna Airport from November 9, 2021, currently at the boarding pass control entrances in Terminal 3 and during boarding at selected test gates, also in Terminal 3. It will also be available at Frankfurt and Munich airport.
  • Face recognition also works when you wear your mouth-nose covering. If you have a conspicuous pattern, there may be problems with identification.
  • In the Star Alliance network, your registration is permanently valid for all participating airports and airlines. You decide at which airports and by which airlines your data may be used.
  • You can start using Star Alliance Biometrics 24 hours after successful registration.
  • You will be identified by your Star Alliance Biometrics frequent flyer number. Remember to include it in your next flight bookings.

Frequently asked questions about Star Alliance Biometrics

Function and usage

Registration and data processing

The security of your data is important to us, therefore it is transmitted to Star Alliance Biometrics fully encrypted.

Usage at airports