Baggage problems

Problems can always arise in a complex flight network. We will take care of any delayed or damaged bags. Here you can find the most important information, links and contact details.

Delayed baggage

Useful tips

We recommend attaching a label containing your home and holiday address on the case to prevent confusion. Distinctive stickers or luggage belts help with the correct identification. Ensure that you check in your case in good time so that there is enough time to load it onto the aircraft. Please note that only approved items should be packed in your case, as it will otherwise have to be opened by security control. Important items such as papers, valuables and medications should always be carried in hand luggage.

Damaged baggage or missing items

Other frequently asked questions and answers