Terms and Conditions for the Austrian Gift Card

The Austrian gift voucher (hereinafter referred to as “Gift Card”) is an offering by Austrian Airlines AG, Office Park 2, P.O. Box 100, Vienna Airport, Austria. The Gift Card is a value voucher offered through the website ​www.austrian.com. These general terms and conditions of Austrian Airlines apply to contracts for the purchase of vouchers on the Internet.

Individuals who accept this offering (hereinafter referred to as "users") have the option to apply the value towards a future booking of a flight ticket through ​www.austrian.com.

These terms and conditions are applicable for the use of the Gift Card. In addition to these terms and conditions, the general carriage conditions of Austrian Airlines always apply.

The purchase of the Gift Card is only possible via ​www.austrian.com.

By placing an order for the Gift Card, users make a binding offer for the conclusion of a contract which requires acceptance by Austrian Airlines. Austrian Airlines' acceptance of the offer is made by sending an email confirmation to the email address provided by the users during the ordering process.

Payment for the Gift Card is possible by using a credit card accepted by Austrian Airlines (MasterCard, Visa, American Express). Once full payment has been received by Austrian Airlines an email confirmation will be sent to the user's email address provided during the ordering process. The email will include a PDF file containing the Gift Card code.

The Gift Card is issued in euros and cannot be converted to any other currency.

The customer has the right to cancel the Gift Card within 14 days without giving reasons. This period begins on receipt of the confirmation email, through which the contract came into effect. 

Sending notice of cancellation before the deadline shall suffice for compliance with the deadline. However, the right to cancel expires even before the end of the 14-day period as soon as the Gift Card has been redeemed, even if only partially.

Any benefits obtained must be returned when exercising the right to cancel. In the event of cancellation of the Gift Card, Lufthansa shall void the voucher code on the Gift Card and refund the value of the Gift Card.

The Gift Card can only be redeemed for flight bookings and additional services whose prices are displayed in euros and where the booking is made directly through ​www.austrian.com. The Gift Card can only be used at the time of booking and cannot be applied retrospectively. Up to three Gift Card codes can be redeemed within a single booking.

The Gift Card is valid for 10 years from the date of issuance unless otherwise stated on the Gift Card.

The Gift Card is not personalized. Therefore, the holder of the Gift Card does not need to be the passenger for the purchased flight ticket.

If the value balance of the Gift Card exceeds the purchase price of the flight ticket the remaining balance can be used for further purchases within the validity period of the Gift Card.

If the value balance of the Gift Card is insufficient to fully purchase a new flight ticket the remaining amount can be paid during the flight booking by credit card. Only credit cards from MasterCard, VISA and American Express are accepted for this payment. Combining a Gift Card with a Miles & More mileage payment is not possible.

The Gift Card may be used for bookings of flights operated under an Austrian Airlines flight number and for additional services purchased as part of the flight booking on ​www.austrian.com.

The entire ticket must consist exclusively of flights with an Austrian Airlines flight number (“OS”). The Gift Card cannot be redeemed for bookings that include other flight numbers.

The Gift Card's value diminishes by the amount used after its redemption.

If flight tickets purchased with a Gift Card are cancelled and submitted for a refund in accordance with legal or tariff conditions the refund value will be credited back to the Gift Card.

To prevent misuse, it is recommended to keep the Gift Card secure and inaccessible to third parties. Since the Gift Card is not personalized only knowledge of the Gift Card code is required for its redemption. Particularly in the case of transferring a Gift Card the previous owner may continue to use the Gift Card code.

The value of the Gift Card is not refundable in cash. The provisions under Section 3 remain unaffected.

Austrian Airlines' liability for damages to users is excluded in cases of slight negligence. This does not apply if a duty was violated that the contract was specifically intended to provide or whose fulfilment enables the proper execution of the contract and on which users regularly rely. If Austrian Airlines is liable in principle the compensation claim is limited to the typically foreseeable damage (value of the service provided).

These limitations of liability do not apply in cases of injury to life, body or health, gross negligence or intent by employees, agents or legal representatives of Austrian Airlines as well as in cases of legally mandated liability without fault or for assumed guarantees.

Austrian Airlines assumes no liability for incorrect information provided during registration or Gift Card purchase on ​www.austrian.com that is not attributable to Austrian Airlines such as typographical errors in email addresses. Austrian Airlines does not issue replacement Gift Cards.

Austrian Airlines is not liable for damages to the customer caused by a third-party using the correct Gift Card code without authorization for a booking.

Users can reach out to Austrian Airlines via email at giftcard@austrian.com for any inquiries about the Gift Card.

Austrian law (excluding the UN Sales Convention and International Private Law) applies to these terms and conditions and all legal relationships between users and Austrian Airlines unless other national law is mandatory.