Terms of Use

Terms of Use for the Austrian Flight Value Voucher

1. General

The Austrian Flight Value Voucher (hereinafter "Flight Value Voucher") is an offer of Austrian Airlines AG, Office Park 2, P.O. Box 100, A-1300 Vienna Airport (hereinafter "Austrian"). Persons who receive the Flight Value Voucher (hereinafter referred to as "Users") have the opportunity to use their unused ticket value into credit (Flight Value Voucher) and using it for later ticket purchases at www.austrian.com.
These Terms of Use apply to the use of the Flight Value Voucher. In addition to the terms of use, the general conditions of carriage of Austrian always apply. These can be found at www.austrian.com.  

2.    Receiving the Flight Value Voucher.

The Flight Value Voucher can be requested at ​Flight Value Voucher.

The Flight Value Voucher can be requested for flight tickets  issued up to and including May 15, 2020 with a departure date between March 1, 2020 and December 31, 2020.

The eligibility of a ticket for the exchange can be limited by technical requirements. These are checked by Austrian. If a flight value voucher is requested for complex cases that exclude online use (e.g. partially flown tickets, previously reissued tickets etc.), Users will be given alternative options (e.g. reissuing the original ticket via the Austrian Service Center). The offer to convert a ticket into a Flight Value Voucher is a voluntary service of Austrian, to which there is no entitlement.

A conversion into a Flight Value Voucher can only be obtained by entering the booking number (record locator) or the ticket number of an unused ticket issued by Austrian in the ​Flight Value Voucher portal.

The Flight Value Voucher will be checked upon application and provided online in the form of a redemption code. The Flight Value Voucher is name-related and is issued in the name of the passenger of the underlying ticket. If several tickets (e.g. within a family) are converted into a credit, the user chooses the name of the holder of the credit.


3.    Discount Voucher

Customers who purchased their ticket before May 15, 2020 and opted for a flight value voucher will also receive a discount voucher of up to EUR 50. The Discount Voucher must be redeemed for a new ticket by January 31, 2021 and the journey must be completed by December 31, 2021.

Simultaneous use of the Flight Value Voucher and Discount Voucher for one booking is not possible.

The Discount Voucher cannot be refunded. A possible remaining amount expires after the booking and can neither be paid out nor used for a second booking. The Discount Voucher's credit is applied to the net tariff with a maximum reduction to EUR 0. The discount voucher is not transferable.

Further details and the terms of use for the Discount Voucher can be found at ​Discount Voucher.

4.    Conditions for using the Flight Value Voucher.

The Flight Value Voucher can only be redeemed online at www.austrian.com. The Flight Value Voucher is valid from the time of creation until December 31, 2021 inclusive. Other legal or contractual claims from the original ticket remain unaffected. The holder of the Flight Value Voucher must be the passenger of the to be purchased ticket. If the credit exceeds the purchase price of the ticket, the remaining credit can be used for further purchases within the scope of the validity of the Flight Value Voucher. For the remaining credit, other legal or contractual claims from the original ticket remain unaffected.

Only one (1) ticket value credit can be used to purchase a ticket. The Austrian Flight Value Voucher can only be used for bookings on www.austrian.com whose route includes at least one leg with an Austrian flight number (e.g. OS123).

The Flight Value Voucher is currently available for the following departure countries: USA, European Union, Switzerland and Great Britain.

It cannot be used on tickets that have already been purchased.

By redeeming the Flight Value Voucher and purchasing a ticket, a contract of carriage is created between the Flight Value Voucher holder and Austrian. The Austrian Conditions of Carriage apply. These are available at www.austrian.com.

When redeeming your Flight Value Voucher, please note that the country of departure of the new booking must be in the same as the country of departure of the original ticket.

If tickets that were paid for with a Flight Value Voucher are cancelled within the legal or tariff conditions and submitted for reimbursement, the reimbursement value is transferred back to the Flight Value Voucher. If the Flight Value Voucher is no longer valid at this point, a new Flight Value Voucher will be created.


5.    Flight booking and redemption of the Flight Value Voucher

After using the Flight Value Voucher, its validity expires in the amount of the value used. Any claims for reimbursement from the underlying original ticket will be offset against the ticket value credit used.


6.    Refunds

The claim for reimbursement of the Flight Value Voucher results from the tariff and legal conditions of the underlying original ticket.


7.    Liability

Austrian's liability for damages to User is excluded if the damage is based on slight negligence. This does not apply if a duty has been violated that the contract has to grant according to its purpose and purpose or the fulfillment of which enables the orderly execution of the contract and the compliance of which User can regularly rely on. As far as Austrian is basically liable, the claim for damages is limited to the contract-typical and foreseeable damage (value of the service determined).

The liability restrictions do not apply to injury to life, limb or health, gross negligence or intent of employees, vicarious agents or legal representatives of Lufthansa, as well as legally prescribed no-fault liability or in the event of guarantees given.


8.    Availability of the website for the use of the Flight Value Voucher

Users are aware that unlimited availability of austrian.flightvaluevoucher.com is not technically feasible with the corresponding services from Austrian. Austrian assumes no liability in this regard. However, Austrian endeavors to keep austrian.flightvaluevoucher.com and the corresponding services available as constantly as possible, at least 90% of the time. In particular, maintenance, security or capacity work on the website as well as events that are not within Austrians's sphere of control (such as disruptions in public communication networks, power outages, etc.) can lead to brief disruptions or the temporary suspension of services. Austrian only carries out maintenance, security or capacity work on the website when it is needed and the times of use are as low as possible. Austrian does not guarantee that third-party services, in particular network services or other third-party services, are always available without interruption, error-free and securely.


9.    Contact
If you have any questions about the Flight Value Vouchers, users can contact Austrian under +43 5 1766 1000 at any time.


10.  Changes to the conditions of participation

Austrian is entitled to change these conditions of participation with immediate effect for the future. Users will be informed about this. Austrian has this right only if the change is reasonable for Users, taking into account the interests of Austrian.


11. Final provisions

Austrian law applies to these conditions of participation and all legal relationships between the User and Austrian, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods and international private law, unless another law applies.