Boarding

We call our guests in groups during the boarding process, i.e. when they enter the aircraft. This procedure allows all passengers to board quickly and conveniently.

Smiling airline agent in a red suit assisting a male passenger at the counter.

Group boarding

We divide the boarding process into the following groups to ensure quick and convenient boarding:

On continental flights

Pre-boarding Families with babies and small children under five, unaccompanied children and passengers with reduced mobility Priority Group 1 HON Circle Members and First Class passengers (feeders) Priority Group 2 Business Class travellers, Senators, Star Alliance Gold card holders and Economy Flex passengers Group 3-5 Economy Class passengers based on fare and seat type 

On intercontinental flights

Pre-boarding Families with babies and small children under five, unaccompanied children and passengers with reduced mobility Priority Group 1 First Class passengers and HON Circle Members Priority Group 2 Business Class travellers, Senators and Star Alliance Gold card holders Group 3 Premium Economy Class travellers Group 4-6 Economy Class passengers based on fare and seat type 

Quick boarding

You can scan your boarding pass yourself as you board at many airports, including Vienna Airport. Place your boarding pass on the scanner with the barcode facing down. After a quick check, the barrier is released and you can move on to the aircraft. If your seat has changed at the last minute, you will receive a new paper section from the quick boarding device showing the new seat information.

Scanning a digital boarding pass at an electronic gate.

Bus Boarding

For some flights, we transport passengers directly to the aircraft by bus. This is a common practice at many international airports and is used when an aircraft is parked at a remote stand on the apron.

Bus boarding offers several advantages for travelers: it provides direct access to the aircraft and gives passengers a unique behind-the-scenes view of airport operations. Many guests appreciate the opportunity to see the aircraft up close and experience the dynamic activity on the apron.

Bus boarding also helps airports use aircraft stands flexibly and supports efficient ground operations. This contributes to a stable flight schedule and enables aircraft to be prepared for their next departure as quickly as possible.

More information on bus boarding
A smiling flight attendant in a red uniform looking at a passenger.