Upload your documents before you travel
Many countries currently require a valid negative Covid-19 test, an online entry declaration or a Passenger Locator Form to enter the country.
We check these documents before your departure at the airport and ensure that they are complete and correct. This takes time. To save you this time at the airport, you can now upload your documents before commencement of travel and enjoy a relaxed start to your journey.
Fast, easy, digital
We are offering online document verification on Austrian flights to Germany, Greece and Spain. Take part if you are booked on one of these flights and try out our new, time-saving service.
Participation in the online verification of entry documents in accordance with the respective coronavirus regulations of your destination country is voluntary. You can also continue to have your documents checked at the airport.
The benefits for you
- You have the certainty of knowing that you are complying with entry requirements before you even arrive at the airport
- We will inform you quickly and in plenty of time if something is missing or incomplete
- You save time at the document check at the airport
- You can start your journey feeling relaxed
Different regulations apply depending on your destination and itinerary. So please give yourself plenty of time to find out about the entry requirements and the necessary documents.
Information on this can be found at the authorities of the respective country and on the entry requirements web page.
Upload your entry documents: It works like this
Using the form, please upload all the required entry documents up to twelve hours before departure (you can check what’s required via the link above).
We check the documents you have uploaded for completeness and accuracy.
You will receive confirmation that your documents are valid for entry or notification that the documents submitted are either incomplete or invalid.
Check-in and boarding
You check in online as usual. Digital document checking allows you to reach your flight faster and reduces personal contacts at the airport.
IMPORTANT: please take all the uploaded and verified documents with you on your journey so that they can be presented if required.
Information about data protection and the processing of your data
Important: the upload of your travel-related booking data, as well as the entry documents mentioned above, is performed via an encrypted online form. This data is processed by our Health Entry Support Centre solely for the purpose of verifying compliance with the entry requirements of the respective destination country. We will send you the result of the verification by email. The data and documents that you provide will be deleted immediately after processing by us or our processor.
You can withdraw your consent at any time without any formal requirement and without giving any reasons by informing us of the withdrawal of your consent to the processing of your data by email to firstname.lastname@example.org (Subject: Withdraw Consent). Any withdrawal of consent exercised does not affect the legality of the data processing carried out up to that point. You can find further information and guidance in the information about data protection.
Under the term "coronavirus-related entry documents", we include all coronavirus-related documents that are currently required either for entry into and/or, in some cases, for leaving a country. This includes, but is not limited to, online entry declarations and test result certificates. Different documents are required depending on your destination and itinerary. You can find information about this at the authorities of the respective country and on the entry requirements web pages.
The Health Entry Support Centre checks that the documents are valid at the time of travel, and that they are complete and genuine.
Provided you have already received a boarding pass and are travelling with hand baggage only, you can go directly to the departure gate as usual.
We offer online document verification on Austrian flights to Germany, Greece and Spain.
You will receive a confirmation of receipt. The Health Entry Support Centre checks that your documents are up-to-date, complete and genuine.
If everything is correct, you will receive confirmation that your documents are valid for entry and you will be cleared for boarding.
Or you may receive notification that the documents submitted are not complete or valid. In this case, you must submit more up-to-date or supplementary, complete documents at the counter.