Contact us

Do you have any questions about your reservation or your baggage? Do you have concerns about your trip? Or would you simply like to offer us some words of praise? Then contact us.

Questions about entry regulations?

Questions about ticket refund?


Do you have any questions about the Flight Value Voucher? Contact our Internet Helpdesk.

Austrian Airlines contacts worldwide

Service inquiries, telephone flight bookings and ticket refunds


OUTSIDE OF OUR BUSINESS HOURS, please contact +43 1 70148 1000 for bookings and information in German and English.

Internet helpdesk

Do you have problems or do you need help during your online booking, in online check-in or online rebooking? We’re here to help.

German: +43 5 1766 3000
Monday to Friday: 7:30 a.m. to 10:00 p.m.
Saturday and Sunday: 10:30 a.m. to 7:00 p.m.

English: +43 5 1766 3100
Monday to Sunday: 12:00 a.m. to 12:00 p.m.

Italian: +39 010 974 83 30
Monday to Sunday: 9:00 a.m. to 8:30 p.m. Italian local time

French: +33 185 149 840
Monday to Sunday: 9:00 a.m. to 8:30 p.m. French local time