Skytrax Award

Skytrax has been surveying customer satisfaction in the airline industry on a large scale every year since 1999. Once a year, close to 20 million passengers are given an opportunity to share their opinions on various aspects of flying. For many years, Austrian has been scoring among the leading providers.

Austrian flight attendant with coffee and water on a tray

World Airlines Awards 2019

Austrian Airlines was once again given a top ranking in the renowned Skytrax World Airline Awards 2019. Austria’s national carrier won the world title in the category “Best Premium Economy Class Onboard Catering”. Austrian Airlines improved its overall ranking and moved up one place to 15th position.

All in all, the hub airlines of the Lufthansa Group secured four first-place rankings in the World Airline Awards.

Thanks to all passengers who place their trust and loyalty in us!

The World Airline Survey is conducted every year by Skytrax, a UK based aviation research organisation established in 1989. The survey is held in high esteem for the transparency of its survey process and the rigorously applied rules of complete independence. No outside sponsorship, advertising or payment can influence any aspect of the survey or its evaluation. This is what makes this survey one of the most respected passenger surveys in aviation.

The online survey is carried out between September and May. Over 20 million customer surveys on various subject areas are completed during this period via various entry points. The survey is divided into regional and topical categories and covers all network airlines as well as low-cost carriers.

More than 100 different nationalities participate in this customer satisfaction survey. Over 300 airlines - from the largest international airlines to the smaller domestic carriers are assessed. Questions are asked concerning performance indicators in the areas of product and service for both airport and onboard environments including check-in, boarding, on-board seat comfort, cabin cleanliness, catering, inflight entertainment programme, customer friendliness and much more.

Our awards during the last few years

2018

The Austrian motto - “The charming way to fly” - really does strike a chord in the hearts of our customers! The Skytrax World Airline Awards 2018 confirmed this: Our colleagues were proud to receive this distinction in 2018 for the 5th year in a row.

2017

Austrian won the prestigious Best Airline Staff Service in Europe award for the fourth time in a row. The category Best Airline Staff Service in Europe represents both the performance of our cabin crew as well as our airport personnel. Also, Austrian Airlines was awarded a great 4th place in the category: Best Airlines in Europe.

2016

Austrian Airlines was once again named as one of the leading European airlines at the annual Skytrax World Airline Awards in 2016. The category Best Airline Staff Service in Europe represents both the performance of our cabin crew as well as our airport personnel. Also, Austrian Airlines was awarded a great 3rd place in the Best Business Class Airline Catering category.

2015

Austrian Airlines was awarded Best Airline Staff Service in Europe and World’s Best Business Class Onboard Catering at the 2015 World Airlines Awards. This award is based on one of the most prestigious customer surveys in the world, conducted by Skytrax every year.

2014

Austrian was awarded Best Airline Staff Service in Europe, presented by the 2014 World Airlines Awards. This award is conducted by Skytrax. The category represents both the performance of our cabin crew as well as our airport personnel.