Current information and flight disruptions
Before leaving for the airport, find out about current safety information and travel guidelines and get up-to-date flight information via text, email or in our Austrian App.
Coronavirus - current information
There are so many uncertainties about travelling in times of coronavirus and it raises many questions. Please inform yourself therefore about the entry regulations, flexible rebooking options and extensive hygiene measures.
We look forward to welcoming you back on board very soon!
Relaxation mask obligation
The Austrian Federal Government has issued an ordinance which, as of 1 July, also regulates or relaxes the obligation to wear masks on board an aircraft. From 1 July, a surgical mask or a simple mouth-nose protection (community mask) can also be worn during the flight. Austrian Airlines has adjusted the obligation to wear masks accordingly. Those who wish may of course continue to wear an FFP2 mask on board.
Children under 6 years of age continue to be exempt from the obligation to wear masks. If passengers cannot wear a mask for health reasons, they must present a negative Covid-19 PCR test that is not older than 48 hours at the scheduled start of the journey and a medical certificate on an Austrian Airlines form.
With the proof of testing, recovery or vaccination usually required for entry in many countries, the increased protection and hygiene measures as well as the effective air filter system on board, the safety of all passengers continues to be ensured. The wearing of a simple mouth-nose protection is also permitted at Vienna Airport from 1 July.
As other countries may have different regulations to Austria, we continue to ask our passengers to inform themselves about the rules at their destinations (FFP2 mask wearing obligation, test, recovery or vaccination certificates, etc.).
We understand that you would like to have clarity about the processing status of your booked or cancelled flight as quickly as possible. Our Service Centre staff are doing their best to assist you quickly and will process all rebookings and refunds as quickly as possible.
If you booked your flight via an (online) travel agency, please contact them for travel updates and rebookings.
Please be patient if you have already contacted us and have not yet had a reply. We will definitely get back to you. However, sending several messages via various channels will slow down the processing of your request.
Thank you for your understanding in this dynamic and challenging situation.
Entry regulations and travel information
In addition to the Corona entry regulations, please also observe the generally applicable entry regulations.
The Austrian Federal Government has discontinued the landing ban on flights from the United Kingdom. Austrian Airlines is therefore operating passenger flights from London to Vienna again as of now. The further procedure for the connection between Vienna and Manchester is currently being examined.
The improvement of the epidemiological situation as well as the higher level of vaccination coverage in Spain and many other countries, allows for more flexible measures in the field of tourism. Since 7 June, new regulations have been in force, which can be summarised as follows.
From now on, EU-certified rapid antigen tests, vaccination certificates and convalescent certificates will be recognised for EU and EEA nationals entering Spain.
Documents to be carried
Regardless of the country of origin, all travellers entering Spain by air, including persons in transit and children under the age of 6, must complete an electronic health check form on the Spain Travel Health portal spth.gob.es or via the SpTH app before entering the country. Completing the form generates an individual QR code that must be shown to the Spanish authorities when entering Spain. The online registration can be done at the earliest 48 hours before the intended entry. In exceptional cases, a paper form can also be completed.
Health checks on arrival in Spain
Upon entry, either a temperature measurement or a temperature scan is taken. All documents required for entry are checked by the health authority. A visual check of the traveller also takes place. Passengers with an EU digital Covid certificate will receive a QR code "Fast Control", which allows for faster passage through the health check, as there is no need to present the certificate upon arrival in Spain. If it is confirmed or suspected that a passenger has Covid-19, all the appropriate steps required by the health protocols of each Spanish Autonomous Region will be implemented.
As of Wednesday, 19 May, quarantine will be no longer mandatory for many countries when entering Austria. It will be replaced by compulsory proof of vaccination, testing or recovery. This applies to Germany, Greece, Italy and Spain, among others.
Concurrently, these countries have also eased their entry restrictions.
In Greece, passengers no longer have to quarantine upon arrival. Travelers entering the country only have to register and carry a vaccination certificate or a PCR test certificate.
In Italy, the previous quarantine obligation for passengers has expired as well.
In Spain, depending on the country of origin, passengers now also only have to carry proof of testing.
In addition to the eased entry regulations at tourist destinations, Germany has also relaxed its travel requirements. Again, the quarantine requirement is replaced by mandatory proof of vaccination, testing or recovery, unless travelers are coming from a high incidence or virus variant area. Antigen tests no older than 48 hours and PCR tests no older than 72 hours are accepted.
Guests on all Austrian Airlines scheduled flights to Germany, Greece and Spain also have the possibility to upload corona-related travel documents and having them checked in advance. The voluntary upload is possible up to 12 hours prior flight departure. The result of the pre-check will be transmitted via email no later than four hours before departure.
In addition, flexible booking options are available for all passengers travelling with Austrian Airlines.
Information on international entry restrictions can be found at iatatravelcentre.com, information for Austrian citizens can be found on the website of the Federal Ministry for European and International Affairs. Information on entering Austria can be found on the website of the Federal Ministry for Climate Protection, Environment, Energy, Mobility, Innovation and Technology.
Special entry regulations apply to some countries served by Lufthansa Group airlines.
Passengers who are only changing flights at Vienna Airport (and are not entering Vienna) are generally governed by the relevant entry regulations of their country of origin. Please inform yourself about individual country regulations. You will find information about international entry restrictions under iatatravelcentre.com. You will find information for Austrian citizens on the website of the Federal Ministry of European and International Affairs. You will find information about entering Austria on the website of the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology.
Please pay attention to the general entry and customs regulations as well as the Covid-19 test requirements that apply to passengers travelling to China (mainland). The conditions for Chinese citizens and foreign travellers may differ.
A negative COVID test and an antibody test, both carried out and issued in Austria, as well as a valid Health Declaration Form are required for entry into China.
The documents will be checked before departure. If one of these confirmatory documents is missing, you will be unable to board the flight.
We keep you informed about the status of your flight
Austrian Airlines offers a free information service that keeps you informed in good time about changes to your flight. Regardless of which airport you fly from with Austrian Airlines, you will receive text or email updates about flight disruptions so that you can adjust your travel plans accordingly.
You can choose how we inform you about up-to-date flight changes:
- At the time of booking your flight:
simply enter a current mobile phone number or email address during flight booking (no registration required) - About your profile:
Create an austrian.com profile and store your contact details there - In the Austrian App:
Download the Austrian App
| Event | Information channel | Time |
| Flight status |
| Immediately |
| Gate change at Vienna Airport |
| From two hours before departure |
| Delays of over 15 minutes |
| Immediately |
| Cancellation |
| Immediately |
1 A text is sent if there is no email address available.
Simply check your flight status yourself
Unforeseen circumstances such as a delay, gate change or a flight cancellation can happen. Check your flight status and current flight information.
