Upload your documents before you travel
Many countries currently require a valid negative Covid-19 test, an online entry declaration or a Passenger Locator Form to enter the country.
We check these documents before your departure at the airport and ensure that they are complete and correct. This takes time. To save you this time at the airport, you can now upload your documents before commencement of travel and enjoy a relaxed start to your journey.
Fast, easy, digital
At times like these we want to keep your time at the airport as short as possible. We can achieve that together with good preparation: you can upload your corona-related documents such as your Covid-19 test results or entry form online before your departure. We will check whether everything is complete and inform you accordingly.
Participation in the online verification of entry documents in accordance with the respective coronavirus regulations of your destination country is voluntary. You can also continue to have your documents checked at the airport.
The benefits for you
- You have the certainty of knowing that you are complying with entry requirements before you even arrive at the airport
- We will inform you quickly and in plenty of time if something is missing or incomplete
- You save time at the document check at the airport
- You can start your journey feeling relaxed
Different regulations apply depending on your destination and itinerary. So please give yourself plenty of time to find out about the entry requirements and the necessary documents.
Information on this can be found at the authorities of the respective country and on the entry requirements web page.
Upload your entry documents: It works like this
Using the form, please upload all the required entry documents up to twelve hours before departure (you can check what’s required via the link above).
We check the documents you have uploaded for completeness and accuracy.
You will receive confirmation that your documents are valid for entry or notification that the documents submitted are either incomplete or invalid.
Check-in and boarding
You check in online as usual. Digital document checking allows you to reach your flight faster and reduces personal contacts at the airport.
IMPORTANT: please take all the uploaded and verified documents with you on your journey so that they can be presented if required.
Upload your documents now
Please note, that you can upload your documents at the earliest 72 hours and at the latest 12 hours before departure of your scheduled flight.
You can recognise our scheduled flights by the three-digit flight number - for example OS561 from Vienna to Zurich.
Please note that you can upload your documents at the earliest 48 hours and at the latest 12 hours before departure of your Austrian Holidays flight.
You can recognise our Austrian Holidays flights by the four-digit flight number beginning with 2, 4 or 9 - for example OS9103 to Rhodes.
Information about data protection and the processing of your data
Important: the upload of your travel-related booking data, as well as the entry documents mentioned above, is performed via an encrypted online form. This data is processed by our Health Entry Support Centre solely for the purpose of verifying compliance with the entry requirements of the respective destination country. We will send you the result of the verification by email. The data and documents that you provide will be deleted immediately after processing by us or our processor. The data will be deleted no later than 48 hours after arrival at the destination.
You can withdraw your consent at any time without any formal requirement and without giving any reasons by informing us of the withdrawal of your consent to the processing of your data by email to email@example.com (Subject: Withdraw Consent). Any withdrawal of consent exercised does not affect the legality of the data processing carried out up to that point. You can find further information and guidance in the information about data protection.
Under the term "coronavirus-related entry documents", we include all coronavirus-related documents that are currently required either for entry into and/or, in some cases, for leaving a country. This includes, but is not limited to, online entry declarations and test result certificates. Different documents are required depending on your destination and itinerary. You can find information about this at the authorities of the respective country and on the entry requirements web pages.
Our Health Entry Support Centre checks your submitted documents for validity at the time of travel, completeness and plausibility.
Please note that vaccination certificates must contain the following information:
Date of birth
Date of vaccination
This data must be identical to the data in other documents (for example, your passport).
If you have already received a boarding pass and are travelling with hand luggage only, you can proceed directly to the departure gate as usual.
Please note that for some destinations, due to local regulations, it is necessary to have your documents checked again at the departure airport.
We are offering online document verification on many Austrian flights. For example to and from Belgium, Denmark, Egypt, France, Germany, Greece, Iran, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, Ukraine and USA.
Your browser will display a dispatch confirmation. After receipt in our Health Entry Support Center, you will receive a confirmation of receipt by email. The Health Entry Support Center will now check your documents for up-to-dateness, completeness and plausibility.
You will then receive confirmation that your documents are valid for entry and that you can digitally generate your boarding pass after check-in.
In the case of a negative check, you will receive feedback that documents submitted are incomplete or invalid. In this case, you can start the process again with more up-to-date or complete documents.
If you have exceeded the deadline for digital document verification, you can also present your documents at the check-in counter at the airport.
If you purchased your ticket with Lufthansa or SWISS, please upload your documents on the respective airline website.