Contact us

Do you have any questions about your reservation or your baggage? Do you have concerns about your trip? Or would you simply like to offer us some words of praise? Then contact us.


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Bookings and information

Bookings, reservations and information

+43 5 1766 1000​​
Monday to Sunday: 8:00 a.m. to 8:00 p.m.

Outside our business hours, your enquiry will reach us in German and English on the following number: +43 1 70148 1000
Monday to Sunday: 12:00 a.m. to 12:00 p.m.

Internet helpdesk

Information and assistance for your online booking

German:+43 5 1766 3000
Monday to Friday: 7:30 a.m. to 10:00 p.m.
Saturday and Sunday: 10:30 a.m. to 7:00 p.m.

English:+43 5 1766 3100
Monday to Sunday:12:00 a.m. to 12:00 p.m.

Italian:+39 010 974 83 30
Monday to Sunday: 9:00 a.m. to 8:30 p.m.Italian local time

French:+33 185 149 840
Monday to Sunday: 9:00 a.m. to 8:30 p.m. French local time

Chatbot Maria

Maria is our new chatbot for Facebook Messenger to answer your questions in English around the clock.

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