24/7 support with Maria, the Austrian Chatbot

Named after the first flight attendant of Austrian Airlines, Maria offers information that can be useful for your journey, as well as valuable services such as flight rebookings. 

Young woman using cellphone in waiting area at the airport

The Austrian Chatbot can instantly rebook you to an alternative flight. In addition, Maria can provide answers to frequently asked questions such as COVID-19 travel regulations, baggage allowance, or special meals.

Maria chats in both German and English, and is continuously learning and improving, with every conversation.

Here are some benefits at a glance:

  • get answers to your questions outside the normal business hours of our service center
  • get a response immediately, so there is no waiting in a queue if you have an urgent question
  • for additional assistance, you have the option to contact one of our live agents in the same chat window

Available functions

Existing bookings

Check the flight status of the flight you have booked and ask Maria to rebook you free of charge in the event your flight has been cancelled or delayed.

Baggage allowance

Ask Maria for detailed information about the general baggage allowance for a particular flight or get help if your baggage doesn’t arrive as scheduled.

General flight status

Simply enter your flight number and Maria can display the flight status. 

Information about service-relevant queries

Ask Maria for general information about your flight or for special service requests such as: “Can I travel with my dog?

Live agent

And if you need additional assistance, you also have the option to start a conversation with one of our live agents in the same chat window.

A woman uses the Austrian Airlines chatbot on her smartphone

Maria is also available on Facebook Messenger

Click on the link to directly go to Facebook Messenger. To start chatting, simply click the “Get started” button, or enter “Austrian Airlines Chatbot” in the Facebook Messenger search bar and then click on the button “Get started” to begin the conversation.

Data protection

You can find out how your personal data is handled when using the chatbot function on our ​Data Protection page.