In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to vielzos@austrian.com.
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.

Yes, with myAustrian FlyNet, our on-board Wi-Fi. As of now, it is available on selected aircraft from our short-haul and medium-haul Airbus family.
Whether you are answering emails, sending WhatsApp messages to friends or streaming the latest videos, with myAustrian FlyNet you are always online, even above the clouds. You can connect to the wireless network directly after boarding and once cruising altitude is reached, you can choose from three different service packages.

You can use your smartphone or other mobile devices up to 1 kg, like tablets, in flight mode during the whole time between take-off and landing. You cannot have a data link to mobile networks or a bluetooth connection. Exception: You can use the myAustrian FlyNet, our on-board internet connection. Connect via WLAN with our FlyNet portal and you can be online while being above the clouds.