Top Questions

What costs apply when changing a booking?
Is there internet on board?
Yes, the myAustrian FlyNet, our WLAN on board. Currently selected planes from our Airbus family for short and medium distance connections are capable of offering the service. Reading and writing emails and WhatsApp-messages with friends and stream your new favourite video – with myAustrian FlyNet you are connected even above the clouds. You can connect to our WLAN when you board the plane and can choose between three different service packages when we reach cruising altitude.
Is Wi-Fi available on board?
Yes, with myAustrian FlyNet, our on-board Wi-Fi. As of now, it is available on selected aircraft from our short-haul and medium-haul Airbus family.
Whether you are answering emails, sending WhatsApp messages to friends or streaming the latest videos, with myAustrian FlyNet you are always online, even above the clouds. You can connect to the wireless network directly after boarding and once cruising altitude is reached, you can choose from three different service packages.
What do I need to do if my baggage is missing for more than 5 days?
In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to vielzos@austrian.com.
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.
myAustrian Services

myAustrian Services are optional services, which you can add in order to customize your travel experience to suit your personal needs.