In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the
"Baggage Questionnaire" form and send it to
vielzos@austrian.com.
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.
To change your booking details you pay a rebooking fee and a handling charge, depending on the type of ticket. If you rebook in a higher booking class you will also have to pay the difference between the original fare and the new one. As a general rule, you may rebook your ticket in the same booking class or a higher one ֠provided there are still seats available..
Yes, with
myAustrian FlyNet, our on-board Wi-Fi. As of now, it is available on selected aircraft from our short-haul and medium-haul Airbus family.
Whether you are answering emails, sending WhatsApp messages to friends or streaming the latest videos, with
myAustrian FlyNet you are always online, even above the clouds. You can connect to the wireless network directly after boarding and once cruising altitude is reached, you can choose from three different service packages.