Top Questions

What could be the problem if web check-in doesn t work for me?
How long before departure can I check in online?
You can check in online as much as 47 hours before departure. Overview of all Check-in times
When can I use my smartphone on board?
You can use your smartphone or other mobile devices up to 1 kg, like tablets, in flight mode during the whole time between take-off and landing. You cannot have a data link to mobile networks or a bluetooth connection. Exception: You can use the myAustrian FlyNet, our on-board internet connection. Connect via WLAN with our FlyNet portal and you can be online while being above the clouds.
What do I need to do if my baggage is missing for more than 5 days?
In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to vielzos@austrian.com.
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.
myAustrian Services

myAustrian Services are optional services, which you can add in order to customize your travel experience to suit your personal needs.

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