Top Questions

What costs apply when changing a booking?
Is Wi-Fi available on board?
Yes, with myAustrian FlyNet, our on-board Wi-Fi. As of now, it is available on selected aircraft from our short-haul and medium-haul Airbus family.
Whether you are answering emails, sending WhatsApp messages to friends or streaming the latest videos, with myAustrian FlyNet you are always online, even above the clouds. You can connect to the wireless network directly after boarding and once cruising altitude is reached, you can choose from three different service packages.
What could be the problem if web check-in doesn t work for me?
Please check the data you have entered for any typing errors, and try again. If there are problems when checking in with your Miles & More number, please insert your ticketnumber or bookingcode instead.Please check here if web check-in is possible for your flight.
What are the conditions to change my booking online?
You can rebook online if...
  • ...you booked your ticket online at www.austrian.com.
  • ...your fare conditions allow rebooking.
  • ...the new flight has an Austrian Airlines flight number.
What booking details can I change?
  • the flight time
  • the date
  • the booking class of your ticket
What are the deadlines for rebooking?
  • fully flexible ticket up to 3 hours before departure
  • all other tickets up to 24 hours before departure