Top Questions

What could be the problem if web check-in doesn t work for me?
What do I need to do if my baggage is missing for more than 5 days?
In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to vielzos@austrian.com.
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.
When can I use my smartphone on board?
You can use your smartphone or other mobile devices up to 1 kg, like tablets, in flight mode during the whole time between take-off and landing. You cannot have a data link to mobile networks or a bluetooth connection. Exception: You can use the myAustrian FlyNet, our on-board internet connection. Connect via WLAN with our FlyNet portal and you can be online while being above the clouds.
How long before departure can I check in online?
You can check in online as much as 47 hours before departure. Overview of all Check-in times