Top Questions

When can I use my smartphone on board?
Is there internet on board?
Yes, the myAustrian FlyNet, our WLAN on board. Currently selected planes from our Airbus family for short and medium distance connections are capable of offering the service. Reading and writing emails and WhatsApp-messages with friends and stream your new favourite video – with myAustrian FlyNet you are connected even above the clouds. You can connect to our WLAN when you board the plane and can choose between three different service packages when we reach cruising altitude.
What do I need to do if my baggage is missing for more than 5 days?
In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.
How long before departure can I check in online?
You can check in online as much as 47 hours before departure. Overview of all Check-in times