Yes, the myAustrian FlyNet, our WLAN on board. Currently selected planes from our Airbus family for short and medium distance connections are capable of offering the service. Reading and writing emails and WhatsApp-messages with friends and stream your new favourite video – with myAustrian FlyNet you are connected even above the clouds. You can connect to our WLAN when you board the plane and can choose between three different service packages when we reach cruising altitude.
In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the
"Baggage Questionnaire" form and send it to
vielzos@austrian.com.
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.
You can use your smartphone or other mobile devices up to 1 kg, like tablets, in flight mode during the whole time between take-off and landing. You cannot have a data link to mobile networks or a bluetooth connection. Exception: You can use the myAustrian FlyNet, our on-board internet connection. Connect via WLAN with our FlyNet portal and you can be online while being above the clouds.
To change your booking details you pay a rebooking fee and a handling charge, depending on the type of ticket. If you rebook in a higher booking class you will also have to pay the difference between the original fare and the new one. As a general rule, you may rebook your ticket in the same booking class or a higher one ֠provided there are still seats available..