Top Questions

What do I need to do if my baggage is missing for more than 5 days?
What costs apply when changing a booking?
To change your booking details you pay a rebooking fee and a handling charge, depending on the type of ticket. If you rebook in a higher booking class you will also have to pay the difference between the original fare and the new one. As a general rule, you may rebook your ticket in the same booking class or a higher one ֠provided there are still seats available..
When can I use my smartphone on board?
You can use your smartphone or other mobile devices up to 1 kg, like tablets, in flight mode during the whole time between take-off and landing. You cannot have a data link to mobile networks or a bluetooth connection. Exception: You can use the myAustrian FlyNet, our on-board internet connection. Connect via WLAN with our FlyNet portal and you can be online while being above the clouds.
What are the conditions to change my booking online?
You can rebook online if...
  • ...you booked your ticket online at www.austrian.com.
  • ...your fare conditions allow rebooking.
  • ...the new flight has an Austrian Airlines flight number.
What booking details can I change?
  • the flight time
  • the date
  • the booking class of your ticket
What are the deadlines for rebooking?
  • fully flexible ticket up to 3 hours before departure
  • all other tickets up to 24 hours before departure
myAustrian Services

myAustrian Services are optional services, which you can add in order to customize your travel experience to suit your personal needs.

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