Top Questions

When can I use my smartphone on board?
Up to how long before departure can I check in online?
Overview check-in deadlines for your departure airport
What do I need to do if my baggage is missing for more than 5 days?
In case we were unable to trace your baggage within 5 days we kindly ask you to fill in the "Baggage Questionnaire" form and send it to vielzos@austrian.com.
Please note: It is very important for our further tracking process that you provide a detailed list of the contents of your lost bag.
How long before departure can I check in online?
You can check in online as much as 47 hours before departure. Overview of all Check-in times
myAustrian Services

myAustrian Services are optional services, which you can add in order to customize your travel experience to suit your personal needs.

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