Current information and flight disruptions
Before leaving for the airport, find out about current safety information and travel guidelines and get up-to-date flight information via text, email or in our Austrian App.
Coronavirus – current information
Relaxation of mandatory mask requirement
The Austrian Federal Government has issued a decree in which, as of 1 July, the obligation to wear masks also on board aircraft will be newly regulated or relaxed. Accordingly, as of 1 July, a surgical mask or a simple mouth-nose protection (community mask) can also be worn during the flight. Austrian Airlines has modified their mask wearing requirements accordingly. Those who wish can of course continue to wear an FFP2 mask on board.
Children under six years of age continue to be exempt from obligatory masks. If passengers are unable to wear a mask for health reasons, they must provide a negative Covid-19 PCR test that is no more than 48 hours old at the scheduled start of travel and provide a medical certificate on an Austrian Airlines form.
The safety of all passengers continues to be guaranteed with proof of testing, recovery or vaccination usually required for entry in many countries, with the increase of protection and hygiene measures, and the effective air filtration system on board. The wearing of a simple mouth-nose protection is also permitted at Vienna Airport as of 1 July.
As other countries may have different regulations to Austria, we still ask our passengers to inform themselves about the rules at their destinations (compulsory use of FFP2 masks, test, recovery or vaccination certificates, etc.).
We understand that you would like to have clarity about the processing status of your booked or cancelled flight as quickly as possible. Our Service Centre staff are doing their best to assist you quickly and will process all rebookings and refunds as quickly as possible.
If you booked your flight via an (online) travel agency, please contact them for travel updates and rebookings.
Please be patient if you have already contacted us and have not yet had a reply. We will definitely get back to you. However, sending several messages via various channels will slow down the processing of your request.
Thank you for your understanding in this dynamic and challenging situation.
Entry regulations and travel information
Since Wednesday, 19 May, many countries no longer require quarantine when entering Austria. It is replaced by mandatory proof of vaccination, testing or recovery. This applies to Germany, Greece, Italy and Spain, among others.
At the same time, these countries have also eased their entry restrictions.
In Greece likewise, you no longer have to go into quarantine either. Travellers entering the country only need to register and carry a vaccination certificate or PCR test certificate.
In Italy, too, the previous quarantine requirement for people entering the country has ended.
In Spain, depending on the country of origin, passengers are also only required to carry a test certificate.
In addition to the easing for tourist destinations, Germany has also recently relaxed travel regulations. Again, the quarantine requirement is replaced by mandatory proof of vaccination, testing, or recovery, unless you come from a high-incidence or virus variant area. Antigen tests no older than 48 hours and PCR tests no older than 72 hours are accepted.
On all Austrian Airlines scheduled flights to Germany, Greece and Spain, you also have the option to upload corona-related travel documents online in advance and have them checked. The upload is voluntary and possible up to 12 hours before departure. The result of the check will be sent by email no later than four hours before departure.
Flexible rebooking options continue to apply.
You will find information about international entry restrictions under iatatravelcentre.com. You will find information for Austrian citizens on the website of the Federal Ministry of European and International Affairs. You will find information about entering Austria on the website of the Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology.
Separate entry regulations apply to some countries served by airlines of the Lufthansa Group.
Passengers who are only changing flights at Vienna Airport (and are not entering Vienna) are generally governed by the relevant entry regulations of their final destination country. We recommend that all passengers check the current regulations on our website and with the respective authorities in the destination country before starting their journey.
Austrian citizens can find current Information about international immigration restrictions on the
Please pay attention to the general entry and customs regulations as well as the Covid-19 test requirements that apply to passengers travelling to China (mainland). The conditions for Chinese citizens and foreign travellers may differ.
A negative Covid-19 test and an antibody test, both performed and issued in Austria, as well as a valid Health Declaration Form are required for entry into China.
The documents will be checked before departure. If one of these confirmation documents is missing, you will be unable to board the flight.
We keep you informed about the status of your flight
Austrian Airlines offers a free information service that keeps you informed in good time about changes to your flight. Regardless of which airport you fly from with Austrian Airlines, you will receive text or email updates about flight disruptions so that you can adjust your travel plans accordingly.
You can choose how we inform you about up-to-date flight changes:
|Gate change at Vienna Airport||From two hours before departure|
|Delays of over 15 minutes||Immediately|
1 A text is sent if there is no email address available.