On austrian.com you can book your flight easily and pay securely. In the following sections you will find all available payment methods and much more information. We also inform you about payment options at the airport.
Payment options on austrian.com
You can pay with the following credit cards:
- VISA card
- American Express
- Diners Club/Discover
- JCB Card
- (China) Union Pay
- AirPlus company account/UATP
You can pay with the following debit cards:
- VISA debit
- VISA electron
- Mastercard Debit
- Degussa Corporate debit card
- AirPlus Corporate debit card
PayPal is a free online payment service that allows you to make online payments easily and conveniently.
How to pay with PayPal
To use PayPal, you must register with your personal information and your account information. Registration is free of charge. If you decide to use PayPal as a payment method on Austrian.com, you will be redirected straight to the PayPal website. After payment, you will be forwarded to the Austrian booking confirmation page.
Direct Bank Transfer enables you to make a transfer from your online bank account during the booking process without registration - easily, quickly and securely.
How to pay with Direct Bank Transfer
If you decide to use Direct Bank Transfer as a payment method on austrian.com, you will be redirected straight to the Direct Bank Transfer website, where you can select your bank and enter your online banking details. The payment must be confirmed with a TAN. After payment, you will be forwarded to the Austrian booking confirmation page.
Please note that payment with Direct Bank Transfer is only available in certain European countries.
iDEAL is a direct transfer procedure that allows you to make transfers in real time. Payments are made via the mobile banking app or in the online banking section of your bank.
How to pay with iDEAL
If you decide to use iDEAL as a payment method on the payment page, you will be redirected straight to the website of your bank. You only need to log in with your bank information and confirm the process with a TAN. After payment, you will be forwarded to the Austrian booking confirmation page.
In order to be able to use iDEAL, you must have online banking with one of the following banks: ABN AMRO, ASN Bank, bunq, Handelsbanken, ING, Knab, Moneyou, RaboBank, RegioBank, SNS Bank, Triodos Bank and Van Lanschok Bankiers.
Please note that payment with iDEAL is only available for customers who live in the Netherlands and for a flight price quoted in EUR.
An eps online transfer is the easy and secure online payment method offered by Austrian banks for online purchases. No additional registration is required and you as a buyer can use it free of charge. To be able to pay with eps, you do not need anything more than an online banking account with a participating bank and the corresponding login info. Payment approval takes place directly via the known online banking platform of your bank. At no time during the process are personal data transmitted or stored in the cache.
How to pay with eps
If you decide to use eps as a payment method on the payment page, you will be redirected straight to the secure online banking platform of your participating financial institution. Log in as usual with your login info. After successful registration, a pre-filled transfer form is displayed that contains all the data of your transfer, such as invoice amount and intended use. To carry out the transfer, you only need to enter a TAN. The amount is debited directly from your account. After payment, you will be forwarded to the Austrian booking confirmation page.
Please note that payment with eps is available only for customers who live in Austria and for a flight price quoted in EUR.
giropay is an online payment method for which no additional registration is required. You only need a giro account that is enabled for online banking at a participating bank. Payment takes place in the secure online banking platform of your bank. Your personal account and transaction data cannot be viewed by third parties.
How to pay with giropay
If you decide to use giropay as a payment method on the payment page, you will be redirected straight to the secure online banking platform of your participating bank. Log in as usual with your login info. After successful registration, a pre-filled transfer form is displayed that contains all the data of your transfer, such as invoice amount and intended use. To carry out the transfer, you only need to enter a TAN. The amount is debited directly from your account. After payment, you will be forwarded to the Austrian booking confirmation page.
Please note that payment with giropay is available only for customers who live in Germany and for a flight price quoted in EUR.
Frequently asked questions
Simply save your credit card in your user profile. If you have not yet created a profile, you can specify this information when booking.
If the travel starts in Germany (DE), Denmark (DK), Finland (FI), Poland (PL), the Czech Republic (CZ), Great Britain (GB) and the Netherlands (NL) an OPC (Optional Payment Charge) may be levied.
3D Secure is the technical name of the security standards for online purchases with credit or debit card. At Mastercard, it is called Mastercard Identity Check, at Visa “Visa Secure”, at American Express “Safekey”, “J/Secure” at JCB and “ProtectBuy” at Diners and Discover.
Austrian Airlines adheres to the new statutory provisions and ensures all its own payment processes comply with the Strong Customer Authentication rules. Strong Customer Authentication is a requirement of the Revised Payment Service Directive (PSDII) for payment providers in the European Economic Area (EEA) and/or credit and debit cards issued in the EEA. Online payments must be confirmed by at least two of the following three elements:
Something only you know
- Pass phrase
- Personal question
Something you have
- Mobile phone
- Chip card
- Facial features
- Voice pattern
- Eye characteristics
- DNA signature
The requirements of the Payment Service Directive increase the security of electronic payments.
For example, your transactions are protected by a personal password or transaction number (mTAN), which is sent to your mobile phone via SMS (identification procedures may vary depending on the bank). This gives you peace of mind when making online purchases. You may also be asked to answer a security question. The security question and your answer are determined when registering your card at your bank. The security question is often asked in a separate pop-up window. Ensure that your browser pop-up blocker is disabled.
If a 3D Secure authentication is necessary for your online transaction, an input window opens after the card data has been entered, in which you are asked for your password or mTAN and/or you are asked the security question associated with the card. If all your answers are correct, the bank confirms that you are the authorised cardholder and the payment process can continue.
Upon the first payment with the 3D Secure system, you are prompted to register for 3D Secure after entering your credit or debit card data. A dialogue box of the card-issuing bank opens and you can complete your registration.
For more information on 3D Secure, please visit your bank website.
Payment options at the airport
Additional services such as upgrades or excess baggage can be paid quickly and securely at the airport using one of the following credit or debit cards
To pay with your credit or debit card at the airport, use our mobile payment devices directly at the check-in counter. If your credit card has a personal PIN, you will need this for payment.
To ensure fast and efficient payment processing, we usually do not accept cash as a means of payment at our airports.