We do everything we can to ensure that you can travel safely and without worry. Read our safe travel guide and find out about our many other services.
Hygiene and safety before your trip
Please protect yourself and your fellow travellers!
Only start your journey if you feel healthy. Check your health for the classic Covid-19 symptoms, such as fever, cough, difficulty breathing, loss of smell and taste, but at this time also for other symptoms of a flu-like infection.
At check-in, please confirm that you have not had any contact with a Covid-19 case in the last 14 days, are not waiting for a pending test result and have not tested positive yourself.
In addition, all customers are requested to always check the current travel and entry restrictions of the final destination and possible transit points before the planned start of the journey, as these can change at short notice.
Information on international entry restrictions can be found at iatatravelcentre.com, information for Austrian citizens can be found on the website of the Federal Ministry for European and International Affairs. Information on entering Austria can be found on the website of the Federal Ministry for Climate Protection, Environment, Energy, Mobility, Innovation and Technology.
Due to changed processes in the security check at the airport, we kindly ask you to allow more time for this.
During the entire journey, there may be restrictions due to the stricter hygiene and security regulations, for example longer waiting times at the airport security checks.
When selecting or allocating seats, the guideline is that passengers who do not live in the same household should spread out as far as possible on the aircraft.
However, no guest will be turned away in order to keep the neighbouring seat free, if the capacity is sufficient.
Austrian Airlines already increased the frequency of cabin cleaning at the beginning of the Corona crisis. This will of course be continued.
In addition to the standard cleaning after every flight, there will also be more frequent intensive cleaning.
This mainly concerns the cleaning of all tables, armrests, seat belts and door handles.
Of course, passengers always have water and soap available for washing their hands in the toilets on board.
Special filters ensure constant cleaning of the air on board during the flight. The standard of this equipment is equivalent to that in clinical operating theatres, which means that the air on board is cleaner than that which a person breathes on earth. In addition, airflow in aircraft takes place from top to bottom. This means that air is unlikely to be distributed between the rows of seats.
At Vienna Airport, there is also a mask requirement and increased cleaning activities. So-called "Sneeze Guards" (Plexiglas panes) are installed at the check-in, boarding and information counters.
Floor markings help to keep a safe distance.
In addition, hand disinfection dispensers are available to passengers along the entire route to the aircraft.
In future, boarding will take place by group. In this way, an aircraft can be boarded in smaller groups. In addition, contactless boarding is possible at Vienna Airport through Quick Boarding Gates. A scanner reads the boarding pass. Contact with a member of staff is not necessary.
Fly safely on with our partners
During these special times, we, as well as our joint venture partners, place every emphasis on making you feel comfortable and safe on board.
You can find all the measures that our partners have taken for you and what you should personally observe on the connecting flight and transfer airport under the following links - so that you can fly on safely: