Airline Passenger Service Commitment

Austrian endeavours to make every flight a safe and pleasant experience and further enhance the comfort for our customers both on the ground and in the air.

The 18 commitments of our Customer Service Plan

Austrian’s Customer Service Plan reflects our commitment to treat customers in a fair, friendly and timely manner, and to give them clear information about what they can expect from us – especially in the event of occasional irregular operations. Furthermore, it allows us to react quickly when we do not meet the expectations of our customers.

The Customer Service Plan is expressly separate from and does not form any part of the general terms and conditions of carriage for passengers and luggage.