Healthy travelling

The health of our passengers is very important to us. We therefore take numerous measures to ensure that flying does not put your health at risk. As a passenger, you can contribute by finding out about the relevant points in advance.

Young man sits relaxed on the plane

Medical assistance on board

There are uniform recommendations throughout Europe regarding onboard equipment, and Austrian naturally complies with all these. Standard on all flights:

  • Emergency Medical Kit
  • First Aid Kit
  • Onboard pharmacy (additional feature on some airlines), which contains useful medications for everyday use

In addition, Austrian is part of the Lufthansa Group programme "Doctor on Board". If medical help is required on board, participating doctors are able to assist.

In addition, we appeal to the responsibility of passengers to assess their own fitness to fly and make any necessary arrangements.

Medical clearance

We generally advise passengers with health issues to liaise with their treating physician in order to clarify their fitness to fly. In special cases, it may also be necessary to request medical clearance.

Traveller’s Thrombosis

With a flight duration of more than three to four hours, an increased risk of thrombosis is possible under certain conditions. The degree of thrombosis increases with, for example, various basic diseases, genetic factors, pregnancy or increasing age. A consultation with the treating physician is therefore necessary in advance of the flight.

Vaccinations

We recommend that you seek individual advice from your family doctor before travelling abroad.

On its website, the World Health Organisation (WHO) also provides comprehensive information on infectious diseases, the necessary vaccination protection and the global malaria situation. The American website Traveler’s Health was set up by the "Center for Disease Control and Prevention", an agency of the US Department of Health and Human Services. This website is a reliable source and contains very detailed, current information and useful tips.

Portable medical electronic devices

Portable medical electronic devices are dangerous items that may only be taken on board under special conditions of carriage.

Allergen Labelling on Food Products

The EU Regulation 1169/2011 on the provision of food information to consumers came into effect on 13 December 2014. The purpose of the new regulation is to ensure that consumers with food allergies or intolerances are informed about the use of allergenic ingredients in food products. All airlines departing from EU countries Switzerland and Norway must be able to provide clear information to passengers about the presence of possible allergens in the meals provided on board.

The European Food Safety Authority (EFSA) has prepared a list of 14 potentially allergenic substances for this purpose.

Austrian Airlines provides all passengers on board EU flights and flights from Switzerland and Norway with the required information on possible allergenic ingredients in our onboard food and beverages. If you have any food allergy or similar concerns, we recommend that you talk to your doctor before travelling. Austrian Airlines will not take any responsibility for any allergic reaction you might have to foods served on board one of our flights.

Austrian Airlines offers you a selection of different special menus,which can be booked free of charge on all Austrian Business Class flights and in Economy Class on medium and long-haul flights. Since our menus are always freshly prepared, your order must be submitted no later than 24 hours before flight departure.

Fear of flying

Do you have a fear of flying? You are not alone. Around one third of all passengers feel uncomfortable when flying or suffer from a fear of flying. This is neither an individual fate nor a personal weakness. We help you in the very places where you encounter your fear: at the airport and in the air. Austrian Airlines has been offering the "Joy of Flying" seminar for more than 30 years. Learn how to deal with your fear through our well-founded programme. You will learn how fear works and how to deal with it. The numbers speak for themselves: 95 percent of all seminar participants have successfully completed the final flight of our "Joy of Flying" seminar.

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