Request for a reimbursement of expenses in the event of lost, damaged, or delayed Items

Problems can always occur in a complex flight network. We will take care of every delayed or damaged item of baggage.

Please use this form:

  • if your checked item of baggage or mobility device (wheelchair, stroller, bike) is delayed and you wish to request a reimbursement of expenses for toiletries and clothing in accordance with legal requirements.
  • if your baggage or mobility device is damaged and you wish to contact us regarding a reimbursement of your expenses.

Important advice

If you have not yet reported your delayed baggage, please do so promptly at the baggage tracing counter at the airport or online.

Report delayed baggage
This link leads to an external website whose security and accessibility cannot be influenced by Austrian Airlines.

If you have not yet reported your damaged baggage, please do so (within seven days from the date of receipt) at the baggage tracing counter at the airport or online.

Report damaged baggage
This link leads to an external website whose security and accessibility cannot be influenced by Austrian Airlines.

You can check the progress in tracing your baggage on the following page.

Track delayed baggage
This link leads to an external website whose security and accessibility cannot be influenced by Austrian Airlines.

* = Required fields

Please enter your reference number (PIR number)

You received this reference number (PIR number) when you reported your baggage problem at the airport or online.

Have you reported your baggage problem?

What type of baggage problem occurred?

Please select a reason.

Damaged baggage (e.g. suitcase, sports baggage, stroller, etc.) Items missing from checked baggage Expenses due to baggage delay Damaged wheelchair or mobility aid

On whose behalf are you submitting this request?

Please select an option.

For myself For me and my family in the same household As a third party on behalf of the traveller

We require authorisation from the customer concerned to process your application as a third party on behalf of someone else.

After completing the form you can upload it in the section “Receipts, expenses and other documents”.

​Download authorisation

Flight details

Please state all flights in your affected journey including any connections.

Flight 1
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 2
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 3
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Flight 4
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Discover Airlines - 4Y Edelweiss Air - WK Eurowings - EW Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
add another flight

You can 4 add additional flights.

Personal details

Please enter the personal details of the applicant and all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1
Mr Ms Mx None
Dr. Prof. Prof. Dr.

Contact details

Please select
Bitte wählen
Person 2
Mr Ms Mx None
Dr. Prof. Prof. Dr.

Contact details

Please select
Bitte wählen
Person 3
Mr Ms Mx None
Dr. Prof. Prof. Dr.

Contact details

Please select
Bitte wählen
Person 4
Mr Ms Mx None
Dr. Prof. Prof. Dr.

Contact details

Please select
Bitte wählen
Person 5
Mr Ms Mx None
Dr. Prof. Prof. Dr.

Contact details

Please select
Bitte wählen
Add another passenger from the same booking.

You can 5 add additional passengers.

Receipts, expenses and other documents

Upload all your documents, receipts, loss lists and/or authorisations here.

State the total cost and the currency. The total cost must match the total amount in your documents.

AED AOA ARS AUD BAM BGN BHD BRL CAD CHF CNY CZK DKK DZD EGP EUR GBP HKD HRK HUF IDR ILS INR ISK JOD JPY KRW KWD MAD MXN NOK NZD PLN RON RSD RUB SAR SEK SGD THB TWD USD ZAR

We require the following documents to process your claims.

For delayed baggage: all the documents with a description and cost of the items or services purchased.

For lost baggage: the list of contents of your baggage with a precise description, purchase price and date, and any receipts available.

Note: Please do not send us any credit card details.

Confirmation and Information

Transmission of the data in this form is encrypted.

Please confirm that the content you have entered is true and correct

The data provided in this form is used to process your request. More information about the processing of personal data by Austrian is available ​here.

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