General Conditions of Carriage and Tariffs

When you buy a ticket for a flight operated by Austrian Airlines (code OS), you enter into a Contract of Carriage with us.

We assist passengers with disabilities at the airport and during the flight. Take care of the main preparations so we can get any obstacles out of the way for you.

We have developed service concepts for passengers requiring special assistance. Find out about when you can fly and the necessary preparations.

As an air passenger, your rights are protected by regulations which can be found here.

Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your Austrian flights.

From booking to landing: with many coordinated services and benefits especially for families, Austrian Airlines makes flying with children even more enjoyable. As a family-friendly airline, we show an interest in the wishes and requirements of every individual passenger, large or small, and meet a high standard in terms of safety and quality.

It is Austrian’s aim to make every flight a safe and pleasant experience and further enhance customer comfort on the ground and in the air. Austrian's Contingency Plan for Lengthy Tarmac Delays (“Contingency Plan”) is another step to reach this goal.

Find out where we fly and experience Austrian Airlines.