Austrian in Canada

Welcome to Austrian in Canada. Here you can find important information about our tarmac delay contingency plan, customer support, traveling with disabilities, our partners, latest news from the Lufthansa Group and other helpful information about our services.

An airplane with Austrian painting in the sky

General Conditions of Carriage and Tariffs

When you buy a ticket for a flight operated by Austrian Airlines (code OS), you enter into a Contract of Carriage with us.

Accessible travel to/from Canada

We assist passengers with disabilities at the airport and during the flight. Take care of the main preparations so we can get any obstacles out of the way for you.

Accessibility Plan & Feedback Process (PDF)
This link leads to an external website whose security and accessibility cannot be influenced by Austrian Airlines.
This link leads to an external website whose security and accessibility cannot be influenced by Austrian Airlines.
Two children with a dog and luggage at the terminal

Special Requirements

We have developed service concepts for passengers requiring special assistance. Find out about when you can fly and the necessary preparations.

Tarmac Delay Contingency Plan

It is Austrian’s aim to make every flight a safe and pleasant experience and further enhance customer comfort on the ground and in the air. Austrian's Contingency Plan for Lengthy Tarmac Delays (“Contingency Plan”) is another step to reach this goal.

Passengers who drop off their luggage at the check-in counter

Baggage & other fees

Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your Austrian flights.
Family with two children at the airport

Flying with family

From booking to landing: with many coordinated services and benefits especially for families, Austrian Airlines makes flying with children even more enjoyable. As a family-friendly airline, we show an interest in the wishes and requirements of every individual passenger, large or small, and meet a high standard in terms of safety and quality.
A passenger talking to a crew member on board

Passenger rights

As an air passenger, your rights are protected by regulations which can be found here.
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Offers from Canada

Find out where we fly and experience Austrian Airlines.