#ReadyToFly – we’re taking off again!
We look forward to taking you back up to flight altitude from mid-June. In the first two weeks of restarting our flights we are already flying to around 40 cities – and our route network is constantly expanding.
|Direct flights from Vienna|
|Tel Aviv (TLV)|
These cities will be added from 1 July 2020:
|Long-haul flights from Vienna from 1 July|
|New York – Newark (EEA)|
|Additional European and Middle Eastern flights from Vienna from 1 July|
|Charter flights from Vienna from 1 July|
Travelling to Greece
To make preparing your trip to Greece easier and ensure that all information required by the Greek authorities is recorded, you will be asked to fill in a “Passenger Locator Form”. You will find this on the website below. You can complete this form quickly and easily online and generate your individual QR code approval 48 hours before departure. You will require this QR code on arrival.
Please note that the website can currently only be accessed using Firefox or Chrome (not Internet Explorer).
Travelling to the UK
There are new rules in place for passengers travelling to the UK from 8 June 2020. Travellers must give their contact details and travel information and go into 14-day self-isolation, otherwise they may incur a fine. You will find further information on https://www.gov.uk/uk-border-control
Please complete the online contact form before your arrival in the UK (no sooner than 48 hours before arrival).
Travelling to Cyprus
To make preparing your trip to Cyprus easier and to ensure that all information required by the Cypriot health authorities is recorded, you can complete all the necessary formalities quickly and easily via the following link. You can also obtain your flight pass here: https://cyprusflightpass.gov.cy/
If the electronic platform is not available, travellers can download the form and complete it manually.
We look forward to welcoming youback on board.
You are sure to have many questions about your trip. We have put comprehensive measures in place to make your trip pleasant and safe. Please consult our travel briefing so that you are well prepared.
Welcome back on board!
Before the trip
At the airport
Boarding and on board
De-boarding and at the destination airport
Passengers are obliged to wear a mouth-and-nose covering on board Austrian Airlines aircraft and at Vienna Airport.
All passengers are asked to bring their own protective masks with them – just like on other forms of public transport.
In addition, all customers are asked to observe the current entry and quarantine regulations of the respective destinations when planning their trip (see the websites of the Austrian Foreign Ministry and the IATA).
Restrictions may occur throughout your trip due to the enhanced hygiene and safety regulations, for example longer waiting periods at airport security controls.
When selecting or allocating seats, the rule is that passengers who do not live in the same household must spread out as far as possible throughout the aircraft.
However, where capacity allows, no passenger will be prevented from keeping the neighbouring seat free.
Right at the start of the Corona crisis, Austrian Airlines was already increasing the frequency of cabin cleaning. This will, of course, continue when flights are resumed.
In addition to the standard cleaning after every flight, more frequent deep-cleaning is now also taking place.
This mainly includes cleaning all the tables, armrests, seat belts and door handles.
Of course, water and soap are always available as well in the lavatories on board for passengers to wash their hands.
Special filters ensure that the air on board is cleaned continuously during the flight. The standard of these devices is equivalent to that in clinical operating theatres; as a result, the air on board is cleaner than the air you breathe in on the ground. Furthermore, the airflow in the aircraft is from top to bottom. This means that any distribution of air between the seat rows is unlikely.
Passengers are also obliged to wear masks at Vienna Airport, where enhanced cleaning operations are also in place. There are so-called “sneeze guards” (Plexiglass panes) attached to the check-in, boarding and information desks.
Floor markings help to maintain safe distancing.
There are also hand sanitisers available for passengers along the entire route to the aircraft.
Boarding will in future take place in groups. This allows the aircraft to be boarded separately in smaller groups. Contactless boarding is also possible at Vienna Airport via Quick Boarding gates. At these gates, boarding passes are read by a scanner. Contact with an employee thereby becomes unnecessary.
In order to accommodate many passengers’ desire for more flexible travel planning, Austrian Airlines will extend the period for free rebookings.
You will find more information on our page with the latest flight information.
In accordance with current official regulations, passengers entering Austria must present a health certificate with negative COVID-19 results (the PCR test must not be more than 4 days old) or must go into a 14-day quarantine immediately.
Incoming passengers who are resident in Austria and have a valid right of residence but cannot present a corresponding health certificate have the option of having a molecular biological Corona/COVID-19 test (PCR test) done at Vienna Airport.
Passengers may come out of quarantine if the results are negative.
Passengers starting a trip from Vienna are urgently advised to inform themselves about current travel and entry restrictions at their final destination and any possible transit locations before their planned trip.
You will find further information about the procedure, costs and accessibility of the Corona/COVID-19 PCR test at Vienna Airport at www.viennaairport.com/coronatest.
The Austrian lounges at Vienna Airport are currently closed because of the restrictions related to the coronavirus and the continuing reduction in the number of passengers.
As of July 8, 2020 our Business Class guests and frequent flyers on Austrian Airlines, Lufthansa, SWISS and Brussels Airlines flights will have access to the Sky Lounge Schengen in Terminal 3 (F-Gates).
The lounge is open daily from 05:00 a.m. to 08:00 p.m.