T&Cs Austrian Services

Upgrade during online check-in

Upgrade during online check-in can only be purchased during the online check-in process on all Austrian flights from 47 hours before departure, depending on the load of the aircraft. The tariff conditions of the original ticket remain valid following the upgrade.

Amounts for online check-in upgrades cannot be refunded.

Exceptions:

  • Flight cancellation
  • Involuntary rebooking

Extra legroom seat

An extra legroom seat can be reserved as a preferred seat during booking or from 47 hours before departure during online check-in. Emergency exit seats may only be occupied by passengers who meet the required characteristics and are physically and mentally able to assist with emergency evacuations in an emergency situation. They must be at least 15 years old.

Amounts for extra legroom seats cannot be refunded.

Exceptions:

  • Flight cancellation
  • Involuntary rebooking

Lounge access

Lounge access is offered during online check-in from 47 hours before departure. Access to the lounge can also be purchased directly at the Welcome Desk of the Austrian Business Lounge on the day of the departure. An Economy boarding pass for same-day departure is required for access to the lounge. The access authorisation is valid for one person, exclusively on the day of departure, is non-transferable and cannot be refunded.

First bag in Economy Light tariff

If your tariff does not include a checked bag (the so-called “Light” tariff) but you would still like to check in a bag, you can pay for the first bag during online check-in. Please consult our website for prices for the first bag.