Terms and conditions of use for the Compensation Voucher

1. General

The Austrian Compensation Voucher (referred to below as “Compensation Voucher”) is an offer of Austrian Airlines AG, Office Park 2, PO Box 100, A-1300 Vienna Airport (referred to below as “Austrian”). The Compensation Voucher is offered in conjunction with Regulation (EC) No. 261/2004 and the rights of passengers in the event of delay or the Montreal Convention for the carriage of baggage: 

Those who take advantage of this offer (referred to below as “Users”) have the option of using the amount of the voucher to book a scheduled Austrian service (not open-jaw) at a later date, as well as selected additional services on austrian.com. 

These terms and conditions of use apply to the use of the Compensation Voucher. In addition to these terms and conditions of use, the Austrian General Terms and Conditions of Carriage also apply at all times. These can be found at ​www.austrian.com.

2. Receiving the Compensation Voucher

Austrian Feedback Management is responsible for issuing the Compensation Vouchers.  The Compensation Voucher is made available in the form of a redeemable code. 

3. Conditions for the use of Compensation Voucher

The redemption of the Compensation Voucher is possibly only online at www.austrian.com, whereby only one Compensation Voucher may be redeemed per transaction (flight bookings as well as selected additional services).

The Compensation Voucher is valid from the moment it is issued until the end of the issuing year and an additional three years further (e.g. date of issue 21 August 2021, valid until 31 December 2024). Other statutory or contractual claims arising from the original ticket remain unaffected.

The Compensation Voucher is transferable to another person. The owner of the Compensation Voucher must not, therefore, be the passenger named on the ticket being bought.  

If the voucher value exceeds the purchase price of the ticket, the remaining value of the voucher can be used for further purchases as part of the validity of the Compensation Voucher. Other statutory or contractual claims from the original ticket remain unaffected for the remaining value of the voucher.

If the amount of the Compensation Voucher is not sufficient for the purchase of a new flight in full, the difference can be credited by credit card (Visa, Mastercard or American Express) during the redemption process.

The Austrian Compensation Voucher can only be used for bookings on ​austrian.com with a route that only includes flights with Austrian flight number (e.g. OS123). Domestic itineraries exclusively within Austria, Germany or Switzerland are not permitted.

It cannot be used on tickets already purchased.

By redeeming the Compensation Voucher and purchasing a ticket, a contract of carriage is created between the Compensation Voucher holder and Austrian. The Austrian Terms and Conditions of Carriage apply. These can be found on ​www.austrian.com.

If tickets paid for with a Compensation Voucher are cancelled in accordance with the statutory or fare conditions and a refund is applied for, the refund value is re-transferred to the Compensation Voucher. 

4. Flight bookings and redeeming Compensation Vouchers

Once the Compensation Voucher is used, its validity expires for the amount used. 

5. Refunds

Compensation Vouchers are non refundable.

6. Liability

Austrian’s liability to users for compensation is excluded, providing the claim is based on minor negligence. This does not apply if, in breach of an obligation, which the contract must provide for in accordance with its meaning and purpose or fulfilment thereof allows proper execution of the contract and compliance thereof upon which users may generally rely. If Austrian is fundamentally liable, the claim for compensation shall be limited to the typical contractual and foreseeable damages (value of the established service).

The limitations of liability do not apply in the event of injury to life, limb or health, in the case of gross negligence or wilful intent by employees, vicarious agents or legal representatives of Austrian, as well as in the case of legally stipulated liability irrespective of fault or any guarantees undertaken.

7. Availability of the website for the use of Compensation Vouchers

Users are aware that unrestricted availability of the website austrian.com is not technically feasible with the relevant services from Austrian. Austrian does not assume any guarantee in this respect. However, Austrian shall endeavour to make austrian.com constantly available as far as possible, and at least 90% of the time. In particular, maintenance, security or capacity works on the website and events that lie outside the scope of influence of Austrian (such as disruptions to public communication networks, electricity failures, etc.) may lead to short-term disruptions or the temporary suspension of services. Austrian shall only undertake maintenance, security or capacity works on the website as required and as far as possible at times of low demand. Austrian does not guarantee that third-party services, in particular network services or other services provided by third parties, will always be free from disruption, free from faults or reliably available.

8. Contact options

If users have any questions about Compensation Vouchers, they can contact Austrian on +43 5 1766 1000 at any time.

9. Amendments to the terms and conditions of participation

Austrian is entitled to amend these terms and conditions of participation with immediate effect for the future. Users will be informed about this. Austrian shall only have this right if the amendment is reasonable for users in consideration of the interests of Austrian.

10. Final provisions

Austrian law shall apply to these terms and conditions of participation and all legal relationships between users and Austrian; the UN Convention on Contracts for the International Sale of Goods and International Private Law are excluded. In the case of business dealings with consumers within the European Union, the law at the consumer’s place of residence can also apply, providing these concern mandatory provisions of consumer protection law.