We do our very best always to get you to your destination reliably and on time. However, flights can be delayed or even cancelled due to unexpected factors like adverse weather, air traffic, or operational requirements.
Your flight was cancelled
What this means for your trip
We understand that flight disruptions can be inconvenient and impact your schedule. To make things easier, we will guide you through the available options and help you choose what works best for your journey.
Available options for your booking
To keep your travel plans on track, please select one of the following alternatives. We are here to assist you every step of the way.
Accept our recommended flight
We will suggest an alternative flight that closely matches your original booking, helping you continue your journey with minimal disruption.
Explore other alternatives
Prefer a different option? Search and compare available flights to find one that better suits your schedule.
Request a refund
If no suitable flight option is available, an eligible booking can be refunded.
How to rebook a cancelled flight
Rebooking your flight is straightforward. We will guide you step-by-step to find the best solution for your travel plans.
Let's get you back on track
We understand that flight cancellations are disruptive. Please check your email for specific details and your available booking options. You can proceed online or receive assistance via chat support.
Access your booking
Sign in with your Travel ID or booking reference to view your options and move forward quickly.
Select the option that best suits your travel plans
We have selected the best available alternative for your journey. Confirm the recommended flight or compare other available options.
Rebooking to another available flight is free of charge.
Receiving your updated itinerary
Once you confirm your selection, we will update your booking and send a confirmation email with your new itinerary. Please ensure your contact details are up to date so you receive all important flight updates.
What to expect when rebooking
Rebooking is free of charge
If your flight has been cancelled, you can rebook free of charge. The original fare conditions will still apply to your new booking.
Some services may change
We will do our best to transfer your existing services to the new flight. However, depending on availability, some services may not be transferable.
Need additional services?
You can add services after completing
your rebooking.
Some bookings may require additional support
Bookings with special requirements (like pets, medical equipment, or special assistance) cannot be changed online. Please contact our Service Center for help.
Frequently asked questions
We understand that flight cancellations are disruptive. Flights can be cancelled for various operational reasons, including adverse weather, air traffic restrictions, or other circumstances affecting safety. We will show you all available options and help you continue your journey.
Yes. We will always suggest the best available alternative, but we understand it may not always fit your schedule. If other flights are available, you can easily review and compare them before making your selection.
We understand that your seat and other amenities are essential to a comfortable journey. We will automatically transfer your existing services whenever possible. However, depending on availability, certain options may not always be transferable to your new flight.
No. If your flight has been cancelled, your rebooking is entirely free of charge. We will present all available options so you can choose the best way forward for your journey.
We recommend reviewing your options as soon as possible. Seat availability changes dynamically, which may affect the choices remaining for your booking.
Some bookings made through a travel agency or third-party platform cannot be modified directly online. If this applies to your booking, we will guide you through the next steps and help you contact your agent or partner airline to make the necessary changes.
Continue with your rebooking
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Need help?
If you have more questions, we're here to help.