8.1. Free Baggage Allowance
Depending on your Tariff, you can carry Baggage in specific amounts.
8.2. Excess Baggage
You will be required to pay a charge for the carriage of Baggage in excess of the free Baggage allowance. These rates are available from us upon request.
8.3. Items Unacceptable as Baggage
8.3.1. You may not include in your Baggage:
- 188.8.131.52. Items which are likely to endanger the aircraft, people or objects on board the aircraft, in particular those specified in the ICAO’s (International Civil Aviation Organisation) "Dangerous Goods Regulations", as well as those of IATA (International Air Transport Association) and in other regulations (further information is available upon request);
- 184.108.40.206. Items the carriage of which is prohibited under the applicable laws, regulations and other provisions of the state of departure or the state which is being flown over or to;
- 220.127.116.11. Items which are considered by us to be unsuitable for carriage because they are dangerous, or by reason of their weight, size, form or shape, fragility or perishable nature; information about unacceptable items which is available from us upon request.
8.3.2. Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sports purposes may be accepted as Checked Baggage in accordance with our conditions, where firearms are unloaded with the safety catch on, as well as suitably packed. Carriage of ammunition is subject to, and subject to the regulations for the transport of munitions as specified above in Article 18.104.22.168.
8.3.3. Weapons such as antique firearms, swords, knives, etc. can be accepted as Checked Baggage at our discretion, but will not be permitted in the in the cabin of the aircraft.
8.3.4. In the event that any objects as described in 8.3.1 and 8.3.2 are found in your Baggage, we are not liable for loss or damage to these objects, on the precondition that loss or damage is not caused by a consequence of grossly negligent or wilful behaviour on our part.
8.4. Right to Refuse Carriage
8.4.1. We reserve the right to refuse carriage of objects named in Article 8.3 and may refuse the further carriage of any such objects discovered during transportation. We also reserve the right to refuse the carriage of Baggage which weighs more than the permitted Baggage allowance and which was not confirmed by us for the announced route at the start of the journey, or where the applicable charge has not been paid (for example, sports luggage or excess Baggage). You are responsible for the further disposal of refused Baggage, and we assume no liability for it.
8.4.2. We may refuse to carry as Baggage any item considered by us as unsuitable for carriage due to its size, shape, type, weight and content, or for safety or operational reasons, or for the comfort of other Passengers. Information about unacceptable items is available from us upon request.
8.4.3. We may refuse to carry as Baggage if in our reasonable opinion not properly and securely packed. Information about packing unacceptable to us is available from us upon request.
8.5. Right of Search of People and Baggage
We can insist on security grounds that you permit a search or scan of your person and a search or screening of your Baggage. If you are not available, your Baggage can be searched in your absence for the purpose of determining whether you are in possession or whether your Baggage contains any item described in Article 8.3. above. If you are unwilling to comply with such a request, we can refuse to carry you and your Baggage. In the event that a search or scan causes damage to your Baggage, we shall not be held liable for such damage except for the case of intent or gross negligence.
8.6. Checked Baggage
Upon delivery to us of the Baggage that you wish to check, we will take it into our custody and issue a Baggage Tag for each piece of Checked Baggage.
8.6.1. Checked Baggage must have your name or other personal identification affixed to it.
8.6.2. Your Checked Baggage will, whenever possible, always be carried on the same aeroplane as you, unless we decide for safety reasons to carry it on another flight. If your Checked Baggage is transported on a subsequent flight, we will deliver it to your destination upon arrival, unless applicable law requires you to be present for customs clearance.
8.7. Hand Baggage
8.7.1 Please note the maximum dimensions and weight for Unchecked Baggage. Furthermore, it must fit either under the seat in front of you or in the Baggage compartment, otherwise it must be checked. Depending on the Tariff, checking Baggage may incur additional costs.
8.7.2. Items not suitable for carriage in the hold (such as delicate musical instruments) and which do not meet the requirements Article 8.7.1 can only be accepted for carriage in the cabin if you have given us advance notice and permission has been granted by us. We will request you to pay a separate charge for this service. Information on this service is available from us upon request.
8.8. Collection and Delivery of Checked Baggage
8.8.1. You are obliged to take receipt of your Baggage as soon as it is made available at the destination airport or stopover location. In the event that you do not collect the Baggage within five days either of its arrival or of the time at which you are advised of its arrival we are permitted to collect a storage charge. The storage charge includes any charge to be paid at the relevant airport for the safekeeping of your Baggage, up to a maximum of 10 euros per day. Should your Checked Baggage not be claimed within a three-month period of it being made available, we may dispose of it with no liability for subsequent damage. This exclusion of liability is only applicable to consumers where the Baggage is not collected as a result of deliberate or grossly negligent actions on our part. Should there be any fees open, we will deliver your Baggage against payment of the open fees.
8.8.2. Only the bearer of the Baggage check is entitled to delivery of the Baggage. We are however not responsible for checking that the bearer of the Baggage check is the rightful recipient of the Baggage to be delivered.
8.8.3. If a person claiming Checked Baggage is unable to produce the Baggage check, we will deliver the Baggage to such person only on the condition that we are satisfied that this is the rightful owner of the Baggage.
The carriage of domestic animals is subject to special conditions of transportation and therefore requires our explicit acceptance. Austrian Airlines only carries dogs and cats. If we agree to carry your animal, they will be carried only subject to the following conditions:
8.9.1. You must ensure that your pet is safely crated in a sufficiently large and appropriate transport container. In addition, it is required to hold valid health and vaccinations certificates, together with a pet passport as well as other entry and transit papers required by the relevant country. Beyond this, we reserve the right to specify further conditions and measures as necessary, available from us upon request. For more information, please visit our website http://www.austrian.com/Info/Flying/TransportationAnimals.aspx or telephone us on: +43 5 1766 1000
8.9.2. The weight of the accompanying animal and the weight of the appropriate transport container and the necessary food is not part of the applicable free Baggage allowance; even if you do not carry any other Baggage with you. You will be obliged to pay the applicable rate for excess Baggage, available from us upon request.
8.9.3. Guide dogs and comparable service dogs (working dogs, emotional support dogs) as well as their containers and food will be carried free of charge over and above the free Baggage allowance, subject to conditions specified by us. Free carriage and carriage in the cabin require proof of medical necessity. The Passenger’s reliance on the carriage in the cabin of an emotional support dog must be proven by a doctor’s certificate. Notwithstanding any provision to the contrary, we shall not be required to accept other animals apart from dogs as service animals.
8.9.4. We will have no liability for any such animal not having all necessary exit, entry, health and other documents with respect to the animal’s entry into or passage through any country, or if an animal is not properly crated during transportation, and the animal’s owner must reimburse any fines, costs, losses or liabilities imposed or incurred as a result. You are liable for all damages which an animal or service dog might cause on board the aircraft or to others.