In case of one or more pieces have been damaged at the time of your arrival at your final destination, please report this fact immediately to the local Arrival Service Desk of Austrian Airlines, so we will be able to issue a report right away.
This report will be handed out to you in printed form including a reference number. It is highly recommended to keep this report.
Please make sure to add the original receipt, the damage report , the baggage receipt and the long baggage tag when handing over the damaged luggage to the repair service. According to the receipt we will be able to calculate the current value of the luggage and in case of an irreparable damage you will receive a replacement bag based on this value.
If you are unable to provide the original receipt, we will exchange your baggage in case of an irreparable damage with a replacement bag. The evaluation of the replacement bags will be done by Austrian Airlines or on behalf of Austrian Airlines by our contractor.
Please click here if you already have a reference number
Belated claim of damaged baggage or missing items
In case you detect the damage of your baggage or items missing from your baggage only after you have left the airport, we will issue a damage report for your private insurance company, under the condition that the damage is reported within seven days after your flight.
Please be aware, that if you do not have private insurance, you will have to provide proof, that your luggage was damaged while under the supervision of Austrian Airlines.
In order to issue a damage report we kindly ask you to send us the following data:
- your name and permanent address
- telephone number
- flight number and date of your trip ticket number
- a double-sided scanned tag or the original tag of the double sided baggage tag and the baggage receipt
- pictures which show the damage clearly visible
by mail to:
Austrian Airlines Central Baggage Tracing
Office Park 2
P.O. Box 100
1300 Vienna – Airport
or by e-mail to CentralBaggage.Tracing@austrian.com
After having received this data, we will send you a report with a file reference number.