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General Information

  • Please mark each piece of baggage clearly with your name and address.
  • We recommend not to include articles like money, jewelry, computers (e.g. laptops, PCs), cameras, negotiable papers, personal items (such as keys…), securities, business documents, samples, passports and other identification documents in your checked baggage. Please carry these kinds of articles in your hand luggage.
  • Your free baggage allowance is stated on your ticket or on your booking confirmation.
  • Pieces of baggage weighing more than 32 kg will not be accepted at check-in. For pieces of baggage exceeding the maximum total dimensions of 158 cm (length + width + height) special transport conditions are applicable. Please notify us about such items in advance by telephone calling +43 5 1766 1000 or by our contact form.

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Import of Meat, Dairy Products, etc.

The EU has prohibited the import of meat and dairy products into the European Community unless they are submitted for veterinary control at a border inspection post – this is to contain the threat of foot and mouth disease and other infectious livestock diseases.