Update

To keep you up-to-date in case of any irregularities, myAustrian is offering a free and automatic information service in the event of...

  • ...flight delays over 30 minutes.
  • ...gate changes at Vienna Airport.
  • ...flight cancellations.

You will automatically receive a SMS or an e-mail containing details of the latest flight status, without the need to register on your part.

That means no matter which airport worldwide you are departing from, with myAustrian you’ll know in advance whether you need to adjust your travel plans. To make absolutely sure we can reach you quickly, please keep your Miles & More profile up-to-date and enter a current mobile phone number or e-mail address.

The update service on flight irregularities is available for myAustrian scheduled flights (flight numbers OS0-999) and on myAustrian Holidays flights with scheduled contingents (flight numbers OS4000-4199 and OS9000-9999).

If you need further help or support, please do not hesitate to contact our service center or airport teams.

You may also find more information on your flight through checking your flight status and all current travel alerts.

For more information on terms and conditions, please refer to the passenger rights.

myAustrian keeps you up-to-date

Type of Information Information Channel When? Requirements
flight status austrian.com
mobile
online
immediately none
gate change at Vienna airport SMS or e-mail* from 2 hours before departure mobile phone number in your Miles & More profile
delay more than 30 minutes SMS or e-mail* immediately mobile phone number in your Miles & More profile or in your booking
passengers with a mobile boarding pass by SMS
cancellation SMS or e-mail* immediately mobile phone number in your Miles & More profile or in your booking
passengers with a mobile boarding pass by SMS

*if there is no mobile phone number available, but an e-mail address exists